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Adaptive Technology Lab
A variety of assistive technology software programs is available in the Adaptive Technology Lab. The lab is located in Disability Services, Hammond Hall Room 303.
Adobe Software
Adobe Software is available to students through the Web Store at OnTheHub.
Akindi
Web-based assessment alternative to Scantron tests.
Alert
Fitchburg State Alert notifies the campus community about important campus announcements including campus and regional emergencies, snow closures/delays and faculty absences.
Antivirus and Computer Maintenance
Get help keeping your computer secure.
Apple TV
Apple TVs are available in all classrooms and conference rooms across campus, allowing you to wirelessly connect your devices to the multimedia projectors installed in those areas.
B
Banner
Banner is the University's student information system.
Faculty/staff only
BbOne Off-Campus Program
List of local merchants who have agreed to accept Fitchburg Gold as a form of payment.
Blackboard
Blackboard is the University's online course management system. It is used to deliver web-based distance learning courses and as a technology supplement for face-to-face taught courses.
C
Cell Phone Discounts
Information on cell phone plan discounts available to university employees.
Faculty/staff only
Classroom Technology
A variety of technology resources are available on campus that support teaching and learning. Check out our classroom technology guide (PDF) for information on these technologies and ideas on how to use them in the classroom setting.
Computer Labs
Fitchburg State University provides computer resources that are available to students outside of classroom hours.
Computer Recommendations for Students
Fitchburg State recommends that all students have a mobile device, either a laptop or an iPad.
Students only
Copying and Digital Printing
Print Services offers a variety of copying and printing services.
Crystal Reports
The University utilizes the enterprise web-based Crystal Reports for its reporting needs.
Faculty/staff only
D
Disability Services Lab
A variety of assistive technology software programs is available in the Adaptive Technology Lab. The lab is located in Disability Services, located in Hammond Hall Room 303.
Discounts on Software and Hardware
Information on vendors that extend educational pricing discounts to students, faculty and staff on personal software and hardware purchases.
Dynamic Forms
Dynamic Forms is an online forms platform. Features include configurable workflows and Banner integration. Contact forms@fitchburgstate.edu to submit a form request.
Faculty/staff only
E
All students, faculty, and staff are provided with university email accounts.
- Student email login: student.fitchburgstate.edu
- Faculty/staff email login: mail.fitchburgstate.edu
Equipment Purchases
Information on vendors who are on State or MHEC Contract for technology-related purchases.
Faculty/staff only
F
FacultySSB
Fitchburg Gold
OneCard holders are able to store cash value on their card. Fitchburg Gold funds are accepted at many places around campus.
Form and Survey Tools
There are three tools available to create online forms and surveys: Dynamic Forms, Google Forms and Qualtrics.
G
Google Workspace for Education Plus
Learn about Gmail, Google Calendar, and the collaboration tools in Google Workspace for Education Plus.
I
Information Security
Information Security is the practice of defending information from unauthorized access, use, disclosure, modification or destruction.
J
Jamf Connect and Jamf Pro
Jamf Connect is an app that connects your local macOS account to your Fitchburg State University account and syncs your MacBook password with your Fitchburg State password.
Jamf Pro is a comprehensive management system for Apple macOS computers and iOS devices. With Jamf Pro, IT can proactively manage the entire lifecycle of all university-owned Apple devices.
L
Login Portal
Login using your University Credentials (Fitchburg State email address and password, formerly Falcon Key) to access a variety of applications including Blackboard, Gmail, College Scheduler, FalConnect, OneCard eAccounts, Rave Alerts, and more.
M
Mediated Classrooms
The University's mediated classrooms are equipped with tools that are designed to improve the classroom experience.
Microsoft Office
Microsoft Software is available at a discount to students, faculty and staff. Visit our software discounts page for more information.
Mobile App
Fitchburg State Mobile is available as an app for iOS and Android devices and as a mobile website.
Mobile Printing
Mobile printing allows you to print documents from your mobile device to printers across campus.
Multi-Factor Authentication (MFA)
To enhance security, many of the university's website-based applications require multi-factor authentication (MFA) as part of the login process. You will need to configure at least one MFA sign-in method in order to access these applications.
MyFalcon and FacultySSB
MyFalcon and FacultySSB are web-based interfaces to the University's student records system (Banner).
Students use MyFalcon to view student information, grades, holds, and their unofficial transcript. Students can also view and accept financial aid and apply to graduate through MyFalcon.
Faculty use FacultySSB to view their faculty schedule and class lists and enter grades and registration overrides (red cards).
- Login to MyFalcon (students only)
- Login to FacultySSB (faculty only)
N
Network Access
Information on connecting to the campus Wi-Fi.
Network Drive
All students, faculty and staff have access to a Google Drive, which is the preferred method for storing and backing up files. Faculty and staff members also have access to a shared network location known as the I Drive, where they can share files with others in their department. In addition, all students, and some faculty and staff, have a J Drive that can be used to store their files on the network.
O
OneCard Discount Program
Students, faculty and staff can use their Fitchburg State University OneCard campus ID card to receive discounts on their purchases at local businesses.
OneCard Office
The “OneCard” is the official identification card of Fitchburg State University and issued to every student and employee.
Online Learning Resources
A collection of resources to familiarize you with the technology we have available to support online courses.
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Policies and Planning
Fitchburg State University has a number of policies that apply to faculty, staff, students and anyone else who uses Fitchburg State University electronic resources.
Print Services
Print Services manages the copying, printing, and design needs for Fitchburg State University.
Printer Repair Request
- Ricoh repairs: Please contact Ricoh at 888.456.6457.
- Non-Ricoh printer/scanner/fax repairs: The recommended local vendor is Appleseed Business 978.342.8696. Please contact the vendor directly for service/repair assistance. Note: You will need to obtain an estimate and enter a requisition in Banner for the expense (use account code U10.)
Faculty/staff only
Printing - Student Printing
Information on printing for students.
Students only
S
ScreenPal
ScreenPal is an easy-to-use video and screen recording web application that enables you to capture what is being displayed on your computer screen along with audio.
Software – Students, Faculty and Staff
Information on vendors that extend educational pricing discounts to students, faculty and staff on personal software and hardware purchases.
Software – University Licensed
University-licensed software that is available to faculty and staff to install on their personal computers. Some titles are also available to students.
Student Email Groups
Approved departments can use student email groups to send emails to our students.
Faculty/staff only
T
Technology Systems Status Page
Wondering if a specific system is down? Check our status page status.fitchburgstate.edu to view current status information for a variety of Technology systems.
Telephones
Information on the campus telecommunication system.
Faculty/staff only
Training
We provide training sessions to the campus community in a variety of applications and software packages.
U
University Credentials
Your University Credentials (Fitchburg State email address and password, formerly Falcon Key) are used to login to a variety of resources at Fitchburg State including the Login Portal, Blackboard, Course Scheduler, and Google Workspace.
W
Wireless Network Access
Information on connecting to the campus Wi-Fi.
Z
Zoom Web Conferencing
Zoom is a web conferencing solution that gives you the ability to host live virtual meetings and classes, with access to various collaboration tools.
As of 2024, the university has discontinued the use of Zoom for video conferencing. We have adopted Google Meet as our standard platform for video conferencing. You can find detailed information about Google Meet on the Google Workspace for Education Plus page.