Technology Services


Adaptive Technology Lab

A variety of assistive technology software programs is available in the Adaptive Technology Lab. The lab is located in Disability Services, Hammond Hall Room 303.

Adobe Software

Adobe Software is available to students through the WebStore at OnTheHub.


Web-based assessment alternative to Scantron tests.


Fitchburg State Alert notifies the campus community about important campus announcements including campus and regional emergencies, snow closures/delays and faculty absences.

Antivirus and Computer Maintenance

Get help keeping your computer secure. 

Apple TV

Apple TVs are available in all classrooms and conference rooms across campus, allowing you to wirelessly connect your devices to the multimedia projectors installed in those areas.



Banner is the University's student information system.
Faculty/staff only

BbOne Off-Campus Program

List of local merchants who have agreed to accept Fitchburg Gold as a form of payment.


Blackboard is the University's online course management system. It is used to deliver web-based distance learning courses and as a technology supplement for face-to-face taught courses.


Cable TV

Falcon CATV system services the resident halls and select locations throughout the campus and is provided as a convenience for residents.
Resident students only

Cell Phone Discounts

Information on cell phone plan discounts available to university employees.
Faculty/staff only

Classroom Technology

A variety of technology resources are available on campus that support teaching and learning. Check out our classroom technology guide (PDF) for information on these technologies and ideas on how to use them in the classroom setting.

Computer Labs

Fitchburg State University provides computer resources that are available to students outside of classroom hours.

Computer Recommendations for Students

Fitchburg State recommends that all students have a mobile device, either a laptop or an iPad.
Students only

Copying and Digital Printing

Print Services offers a variety of copying and printing services.

Crystal Reports

The University utilizes the enterprise web-based Crystal Reports for its reporting needs.
Faculty/staff only


Disability Services Lab

A variety of assistive technology software programs is available in the Adaptive Technology Lab. The lab is located in Disability Services, located in Hammond Hall Room 303.

Discounts on Software and Hardware

Information on vendors that extend educational pricing discounts to students, faculty and staff on personal software and hardware purchases.

Dynamic Forms

Dynamic Forms is an online forms platform. Features include configurable workflows and Banner integration. Contact to submit a form request.
Faculty/staff only



All students, faculty, and staff are provided with university email accounts.

Equipment Purchases

Information on vendors who are on State or MHEC Contract for technology-related purchases.
Faculty/staff only


Fitchburg Gold

OneCard holders are able to store cash value on their card. Fitchburg Gold funds are accepted at many places around campus.

Fitchburg State Credentials

Your Fitchburg State Credentials (formerly Falcon Key) are used to login to a variety of resources at Fitchburg State including the Login Portal, Blackboard, Course Scheduler, and Google Workspace.

Form and Survey Tools

There are three tools available to create online forms and surveys: Dynamic Forms, Google Forms and Qualtrics.


Google Workspace for Education Plus

Learn about Gmail, Google Calendar, and the collaboration tools in Google Workspace for Education Plus.


Information Security

Information Security is the practice of defending information from unauthorized access, use, disclosure, modification or destruction.


J Drive/Google Drive/I Drive

Students, faculty and staff have a J Drive, which is their own location on the network to store their documents. In addition, all students, faculty and staff have access to a Google Drive with unlimited storage. The preferred method for storing and backing up your files is through your Google Drive. Faculty and staff members also have access to a shared network location known as the I Drive, where they can share files with others in their department.

Jamf Pro

Jamf Pro is a comprehensive management system for Apple macOS computers and iOS devices. With Jamf Pro, IT can proactively manage the entire lifecycle of all university-owned Apple devices.


Login Portal

Login using your Falcon Key (Fitchburg State email address and password) to access a variety of applications including Blackboard, Gmail, College Scheduler, FalConnect, OneCard eAccounts, Rave FSU Alert, and more.


Mediated Classrooms

The University's mediated classrooms are equipped with tools that are designed to improve the classroom experience.

Microsoft Office

Microsoft Software is available at a discount to students, faculty and staff. Visit our software discounts page for more information.

Mobile App

Fitchburg State Mobile is available as an app for iOS and Android devices and as a mobile website.

Mobile Printing

Mobile printing allows you to print documents from your mobile device to printers across campus.

Multi-Factor Authentication (MFA)

To enhance security, many of the university's website-based applications require multi-factor authentication (MFA) as part of the login process. You will need to configure at least one MFA sign-in method in order to access these applications.


Network Access

Information on connecting to the campus Wi-Fi.


OneCard Discount Program

Students, faculty and staff can use their Fitchburg State University OneCard campus ID card to receive discounts on their purchases at local businesses.

OneCard Office

The “OneCard” is the official identification card of Fitchburg State University and issued to every student and employee.

Online Learning Resources

A collection of resources to familiarize you with the technology we have available to support online courses.



Peerceptiv is a cloud-based, peer learning and collaboration software that includes peer evaluation and 360 degree-style evaluation that integrates with Blackboard.

Policies and Planning

Fitchburg State University has a number of policies that apply to faculty, staff, students and anyone else who uses Fitchburg State University electronic resources.

Print Services

Print Services manages the copying, printing, and design needs for Fitchburg State University.

Printer Repair Request

  • Ricoh repairs: Please contact Ricoh at 888.456.6457.
  • Non-Ricoh printer/scanner/fax repairs: The recommended local vendor is Appleseed Business 978.342.8696. Please contact the vendor directly for service/repair assistance. Note: You will need to obtain an estimate and enter a requisition in Banner for the expense (use account code U10.)

Faculty/staff only

Printing - Student Printing

Information on printing for students.
Students only



ScreenPal is an easy-to-use video and screen recording web application that enables you to capture what is being displayed on your computer screen along with audio.

Software – Students, Faculty and Staff

Information on vendors that extend educational pricing discounts to students, faculty and staff on personal software and hardware purchases.

Software – University Licensed

University-licensed software that is available to faculty and staff to install on their personal computers. Some titles are also available to students.

Student Email Groups

Approved departments can use student email groups to send emails to our students.
Faculty/staff only



Information on the campus telecommunication system.
Faculty/staff only


Fitchburg State University is transitioning to Watermark Planning and Self-Study during the 2023-24 academic year. If you have any questions about either TK20 or Planning and Self-Study please contact Cate Kaluzny at

Tk20 is an online assessment and e-portfolio system used by many departments and programs on campus.


We provide training sessions to the campus community in a variety of applications and software packages.


Web4 (Self-Service Banner)

Web4 is a web-based interface to the University's student records system (Banner). Students use Web4 to register for classes, view their class schedule, pay fees, view financial aid information, view grades and transcripts, and update their contact information. Faculty use Web4 to view class lists, enter grades, enter red-cards, and display advisee data.

Wireless Network Access

Information on connecting to the campus Wi-Fi.


Zoom Web Conferencing

Zoom is a web conferencing solution that gives you the ability to host live virtual meetings and classes, with access to various collaboration tools.

As of 2024, the university has discontinued the use of Zoom for video conferencing. We have adopted Google Meet as our standard platform for video conferencing. You can find detailed information about Google Meet on the Google Workspace for Education Plus page.