Multi-Factor Authentication (MFA)

To enhance security, many of the university's website-based applications require multi-factor authentication (MFA) as part of the login process. You will need to configure at least one MFA sign-in method in order to access these applications. We recommend using the free Microsoft Authenticator App for the best experience.

How do I download Microsoft Authenticator?

Visit for Microsoft Authenticator instructions and links to download the app from the Apple App Store and Google Play.

How do I configure my first MFA sign-in method?

Login to using your Fitchburg State credentials then follow the prompts to configure one or more MFA sign-in methods.

How do I add or change my MFA sign-in method(s)?

  1. Access the Security Info page in your account settings using one of these methods:
  2. On the Security Info page:
    • Select Add sign-in method to start the process of adding a new MFA sign-in method
    • Select Change or Delete to edit one of your existing MFA sign-in methods

For assistance configuring MFA, please contact the Help Desk.


When I login, I’m being signed In as a different user.

Web applications use browser cookies to track your login session. Try the following:

  • Open the application in an incognito window
  • Clear your browser cache and cookies
  • Try using a different browser

When I attempt to access an application, I get an error message saying I don't have permission.

Some applications have restrictions on who can access the application.

  1. Try the above steps to make sure you are using the correct user account.
  2. If you are still experiencing issues, contact the Help Desk for assistance with your account permissions.