What's a OneCard?
When you come to Fitchburg State as a new student or employee, you'll get a OneCard. This is your official Fitchburg State University identification card and you'll use it to access many services around campus—it's your library card, recreation center pass, meal card, door key, access to campus events and more. You can store funds on your card so you can pay for things around campus without carrying cash. OneCards are issued by the OneCard Office.
Spring 2021 Update
New undergraduate commuter student OneCards will be mailed to their home address. Students living in a residence hall will be given their card during move-in. After the second week of classes, if a student chooses to have a OneCard with a photo, please schedule an appointment with the OneCard office. Graduate and Continuing Education students who are taking online classes and would like a OneCard can request an Extended Campus OneCard by completing the Extended Campus form. Graduate and Continuing Education students who would like a OneCard with a photo can schedule a visit with the OneCard office.
COVID-19 Pandemic Note: Due to the COVID-19 pandemic, the OneCard office is by appointment only until further notice. To promote social distancing and avoid large crowds, we ask that you schedule an appointment with us. You must bring one form of a photo ID with you to obtain a OneCard (license, passport, etc.). Before scheduling an appointment, please review the ‘How Do I Get My OneCard’ section below to determine if you need to visit us. When you arrive at the OneCard office, we ask that you wear a face mask and maintain physical distance with others. There are dots on the ground to help identify a comfortable 6-foot distance.
How Do I Get My OneCard?
Currently we are printing OneCard’s without photos. This will eliminate the need for new students to visit the OneCard office to have a photo taken. Commuter student OneCards will be mailed at the end of January. Students living in a residence hall will be given their card during move-in. Please check with the Housing office for move-in details. After the second week of classes, if you choose to have a OneCard with a photo, please schedule an appointment. Please bring your photo-less card to the OneCard office to have it exchanged for free.
If you are a new faculty or staff member and haven’t received a OneCard yet, or need to replace a photo-less card, please schedule an appointment with the OneCard Office.
Please contact the OneCard office by email or phone first to see if your request or issue can be handled remotely. If you do need to visit us (e.g. to replace a damaged or lost card) please schedule an appointment with the OneCard Office.
An Extended Campus OneCard is available to Graduate and Continuing Education students who are unable to obtain a photo OneCard due to their course location. Typically, the Extended Campus card is only available to individuals taking classes online or at remote locations. However, we are extending this service during the COVID-19 pandemic to all Graduate students so they don’t have to visit the OneCard office.
To request an Extended Campus OneCard, please complete the Extended Campus OneCard form.
The Extended Campus card will be accepted as a valid student ID, however, you can obtain a OneCard with a photo by scheduling an appointment with the OneCard Office.
Note: Extended Campus OneCards are not available to faculty/staff.
How Do I Get a Replacement OneCard?
Report lost or stolen cards immediately to the OneCard Office during normal business hours. You can also deactivate the financial functionality of the card via the My Accounts Online Website. New cards can be made at the OneCard Office during normal business hours.
If your OneCard should be lost or stolen, you will be charged a $25 replacement fee. Lost or stolen cards are not subject to the one free replacement card per academic year policy. If you find your card after the card has been replaced destroy the card and throw it away. Refunds will not be issued after a card had been paid for.
Currently enrolled students are eligible for one free card replacement per academic year if the damaged card is surrendered to the OneCard Office. All subsequent damaged card replacements will cost $15.00 as long as the card is surrendered.
OneCard Stored Value Funds
You can store funds on your OneCard in three separate accounts, each serving different purposes:
- Fitchburg Gold: Make purchases on campus and at select off-campus merchants
- Dining Points: Included with some meal plans, on campus food purchases only
- Falcon Dollars: On campus food purchases only
Off-Campus Programs—Receive Discounts & Pay with Fitchburg Gold
Fitchburg State and local area merchants have teamed up on two programs that are available to members of the University community:
- The BbOne Program enables students, faculty, and staff to use OneCard Fitchburg Gold funds as a form of payment at participating off-campus merchants.
- The OneCard Discount Program enables students, faculty and staff to receive an exclusive university discount when they present their valid OneCard at the merchants’ location.