The Technology Department works closely with our faculty, staff and students to provide technology resources, equipment, and technology training with high level support and reliable service.
Technology Newsletters
Find all our newsletters in our shared Google drive.
We're Here to Help
Explore Services
Learn about the technology available at Fitchburg State.
Need Help?
Email, chat, phone and walk-in support options are available.
Training
We offer training on a variety of technology topics.
Get Help
The Help Desk is here for your technical support needs, whether you're on or off campus. There are several ways to reach out for help, and our call center and chat are available 24/7!
- Submit a ticket
- Chat live—available 24/7
- Email Support Request to helpdesk@fitchburgstate.edu
- Your full name
- A detailed description of your problem
- A phone number where you can be contacted
- Note: Please email us from your university email account and include the following:
Phone our call center—available 24/7
- 978.665.4500
- 866.830.0518 (toll free)
The Help Desk is temporarily located in Antonucci Science Complex 314.
Summer Hours
- Monday–Friday: 8am–5pm
- Closed Saturday and Sunday
Alternatively, you can submit an online ticket with our Help Desk at your convenience.
Training
Most Requested
Below are links to some of our most requested information. If you don't see what you're looking for, visit the technology services page for a more complete list of topics.
For password assistance go to University State Credentials.