Student using laptop

The Information Technology Department works closely with our faculty, staff and students to provide technology resources, equipment, and technology training with high level support and reliable service.

Explore Services

Learn about the technology available at Fitchburg State.

Need Help?

Email, chat, phone and walk-in support options are available.


We offer training on a variety of technology topics.

Get Help

The IT Help Desk is here for your technical support needs, whether you're on or off campus. There are several ways to reach out for help, and our call center and chat are available 24/7!

Phone our call center—available 24/7

  • 978.665.4500
  • 866.830.0518 (toll free)
  • Monday through Thursday: 8am—8pm
  • Friday: 8am—5pm
  • Saturday: 8am—12pm (closed before Monday holidays)

Note: While walk-in service is available at the Help Desk, we encourage you to submit your request via email to


Learn how to do more with the technology you use! Check out the links below or visit the Technology Services page for additional topics.
Group of students working together with laptops

Questions? Get in Touch!