The Information Technology Department works closely with our faculty, staff and students to provide technology resources, equipment, and technology training with high level support and reliable service.
We're Here to Help
Explore Services
Learn about the technology available at Fitchburg State.
Need Help?
Email, chat, phone and walk-in support options are available.
Training
We offer training on a variety of technology topics.
Get Help
The IT Help Desk is here for your technical support needs, whether you're on or off campus. There are several ways to reach out for help, and our call center and chat are available 24/7!
- Submit a ticket
- Chat live—available 24/7
- Email helpdesk@fitchburgstate.edu
Note: Please email us from your university email account and include the following:- Your full name
- A detailed description of your problem
- A phone number where you can be contacted
Phone our call center—available 24/7
- 978.665.4500
- 866.830.0518 (toll free)
The Help Desk is located in Conlon Hall 236.
Hours
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Monday–Thursday: 8:00am–8:00pm
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Friday: 8:00am–5:00pm
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Saturday: 8:00am–12:00pm (closed on Saturdays preceding a Monday holiday)
Note: While walk-in service is available at the Help Desk, you can submit an online ticket.
Training
Most Requested
Below are links to some of our most requested information. If you don't see what you're looking for, visit the technology services page for a more complete list of topics.