The Information Technology Department works closely with our faculty, staff and students to provide technology resources, equipment, and technology training with high level support and reliable service.
Explore Services
Learn about the technology available at Fitchburg State.
Need Help?
Email, chat, phone and walk-in support options are available.
Training
We offer training on a variety of technology topics.
Get Help
The IT Help Desk is here for your technical support needs, whether you're on or off campus. There are several ways to reach out for help, and our call center and chat are available 24/7!
- Submit a ticket
- Chat live—available 24/7
- Email helpdesk@fitchburgstate.edu
Note: If you would like us to contact you via phone, please include your phone number in the email.
Phone our call center—available 24/7
- 978.665.4500
- 866.830.0518 (toll free)
- Monday through Thursday: 8am—8pm
- Friday: 8am—5pm
- Saturday: 8am—12pm (closed before Monday holidays)
Note: While walk-in service is available at the Help Desk, we encourage you to submit your request via email to helpdesk@fitchburgstate.edu.
Training
Most Requested
Below are links to some of our most requested information. If you don't see what you're looking for, visit the technology services page for a more complete list of topics.