Student using laptop

The Technology Department works closely with our faculty, staff and students to provide technology resources, equipment, and technology training with high level support and reliable service.

We're Here to Help

Explore Services

Learn about the technology available at Fitchburg State.

Need Help?

Email, chat, phone and walk-in support options are available.


We offer training on a variety of technology topics.

Get Help

The Help Desk is here for your technical support needs, whether you're on or off campus. There are several ways to reach out for help, and our call center and chat are available 24/7!

  • Submit a ticket
  • Chat liveavailable 24/7
  • Email
    Note: Please email us from your university email account and include the following:
    • Your full name
    • A detailed description of your problem
    • A phone number where you can be contacted

Phone our call center—available 24/7

  • 978.665.4500
  • 866.830.0518 (toll free)

The Help Desk is located in Conlon Hall 236.


  • Monday–Friday: 8am–5pm
  • Closed Saturday and Sunday

Note: While walk-in service is available at the Help Desk, you can submit an online ticket.


Learn how to do more with the technology you use! Check out the links below or visit the Technology Services page for additional topics.
Group of students working together with laptops

Most Requested

Below are links to some of our most requested information. If you don't see what you're looking for, visit the technology services page for a more complete list of topics.

Questions? Get in Touch!