Blackboard Student Help

A. You can access Blackboard through login.fitchburgstate.edu or directly at blackboard.fitchburgstate.edu.  Enter your University Credentials (formerly Falcon Key).

A. There are a few reasons why your course might not be available to you in Blackboard.

• After you have officially enrolled in a course, it can take several hours for the update to be made in Blackboard.
• Your instructor might need to open the course site to students.
• Be sure that payment for your course has been made. Contact Student Accounts if you have questions regarding payment options.

A. All official campus email communications must use the fitchburgstate.edu or student.fitchburgstate.edu email addresses. Blackboard is automatically populated with your campus email address. To check the email address associated with your Blackboard profile, follow the steps below:

1. Log in to Blackboard
2. Click your name in the left-hand navigation menu

In some cases, an email address will display incorrectly as unknown@fitchburgstate.edu. If this happens, you should contact the Help Desk at 978.665.4500 to have this information updated.

A. Be sure to check your Spam folder within Gmail. If you don't see this folder click the "More" option in the left column of Gmail. If the message is there you will need to mark the message as safe and/or unblock the sender. These options can be seen within the email message.

If you are still not able to locate your instructor's messages please open a ticket with the Help Desk for further research.