Blackboard Student Help

A. You can access Blackboard through login.fitchburgstate.edu or directly at blackboard.fitchburgstate.edu.  Enter your University Credentials (formerly Falcon Key).

A. There are a few reasons why your course might not be available to you in Blackboard.

• After you have officially enrolled in a course, it can take several hours for the update to be made in Blackboard.
• Your instructor might need to open the course site to students.
• Be sure that payment for your course has been made. Contact Student Accounts if you have questions regarding payment options.

A. All official campus email communications must use the fitchburgstate.edu or student.fitchburgstate.edu email addresses. Blackboard is automatically populated with your campus email address. To check the email address associated with your Blackboard profile, follow the steps below:

1. Log in to Blackboard
2. Click your name in the left-hand navigation menu

In some cases, an email address will display incorrectly as unknown@fitchburgstate.edu. If this happens, you should contact the Help Desk at 978.665.4500 to have this information updated.

1. Make sure that the computer you plan to use during the assessment is stable and free of spyware, and/or viruses. Visit our Antivirus and Computer Maintenance page for tips and tools that will assist in keeping your computer in good health.
2. Click only once on a link or button to open a Blackboard test/quiz.
3. Click the Save button periodically to establish a connection with the Blackboard server. This will help prevent your internet connection from timing out due to inactivity.
4. Be careful when using the scroll wheel if your mouse has one. First, click a blank area in the test/quiz, and then use the scroll wheel. Otherwise, you may accidentally change some of your answers.
5. Do not click the Back or Refresh buttons in your browser while taking a test/quiz.
6. Type answers to longer essay questions in a word processor, then copy and paste your text into the appropriate question box in Blackboard. By doing this, you will have a copy of your answers just in case you lose your internet connection and need to retake the test/quiz.
7. When finished with the assessment, click the Submit button one time only and give Blackboard a few minutes to complete the submission process. You will receive a confirmation screen when your test/quiz has been submitted successfully.
   NOTE: If you do not receive a confirmation screen, contact your instructor immediately.
8. If you receive an error message, take a screenshot using your computer's software or your phone. Also note the exact time and date of the problem, the web browser you were using, exactly what you clicked on when the error occurred, and any other relevant details you can recall. Open a Help Desk ticket to report this information.

A. Be sure to check your Spam folder within Gmail. If you don't see this folder click the "More" option in the left column of Gmail. If the message is there you will need to mark the message as safe and/or unblock the sender. These options can be seen within the email message.

If you are still not able to locate your instructor's messages please open a ticket with the Help Desk for further research.