Student Accounts | Fitchburg State University
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Student Accounts

FALL 2020 UPDATE: The Office of Student Accounts will be available to all constituents remotely, if in person service is required please contact 978-665-4126 to speak with a staff representative and to make an appointment. Most of your student account business can be handled online via this website and your ePay site. When phoning, if you are forwarded to voicemail because all representatives are assisting others, please leave your name, student ID, your phone number and your question. A representative will contact you; students can also email their questions to, and include the same information. If your account cannot be addressed remotely, please make an appointment prior to coming to the office, the suite will be locked, however you can knock on the door and a staff person will come to let you in. Please be sure to have a mask on and be prepared to stand 6 feet away from the staff person. The office will be available for walk in traffic from 8:30am to 4:30pm. 

Two students standing outside the Holmes Dining Common

Student Accounts assists students and their families in meeting their financial obligations for payment of tuition and fees.

Important Billing Information

Students and Authorized Users:

Make a Payment

Request a Receipt

New and Returning Students

Students and Authorized Users will receive an email notification when the semester eBill is ready. No paper bills are mailedFall semester bills will be available in July and due AugustSpring bills will be available in November and are due in December.

Please be sure to: 

View your eBill
Waive or enroll in student health insurance
Sign up for a payment plan
Sign for Federal Direct Loans/Loan Entrance Counseling
Complete Military Education Benefits Form if applicable

A late fee of $50.00 will be assessed if payments are not made by the due date.

Students can set a parent/adult up as an Authorized User on their Web4. Authorized Users will receive an email notification with their own login information to view the eBill each semester. Authorized Users will also be able to speak to someone in our office if they have a question about their child's bill.


To ensure that you are receiving your veteran benefits, please contact the Registrar's Office at, in Anthony Building room 110.

If you have questions about your bill, please contact Summer Fetterroll at

Health Insurance

Students must waive or enroll in the student health insurance every year by the bill due date. The insurance charge will remain on the student's account unless he/she waives it. Students will be force enrolled if you fail to enroll or waive the insurance. Please visit University Health Plans to enroll in, or waive the student health insurance.


ALL students will need to establish an eRefund account on the eBill site to receive any excess funds from loans, overpayments, scholarships and grant monies. Please set up your eRefund today to avoid any delays.


Students must complete a FERPA form in order for our staff to speak to a parent or guardian about a student's account. Students may complete the FERPA form and return it to the Registrar's Office. Please visit the Registrar's website for more information about FERPA.

Please note: Students are required to keep their contact information current with the University. Current students can email the Registrar's Office at or complete the Student Record Maintenance form (PDF) and return it to the Registrar's Office.


Contact Us

We are located in the Anthony Building, Room 108. Don't hesitate to contact us with any questions. 

Phone: 978.665.4126
Fax: 978.665.3559
Email Student Accounts

Hours of Operation

Monday-Friday: 8:00 a.m. – 5:00 p.m.
(Our office is open 8:00 a.m. - 6:00 p.m., Monday-Thursday, during the first week of each semester)

Mailing Address:
Student Accounts
Fitchburg State University
160 Pearl Street
Fitchburg, MA 01420-2697