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Student Accounts

Two students standing outside the Holmes Dining Common

Student Accounts assists students and their families in meeting their financial obligations for payment of tuition and fees.

Important Billing Information

Students and Authorized Users:

Make a Payment

Contact Us

We are located in the Anthony Building, Room 108. Don't hesitate to contact us with any questions. 

Phone: 978.665.4126
Fax: 978.665.3559
Email Student Accounts

Hours of Operation

Monday-Friday: 8:00 a.m. – 5:00 p.m.
(Our office is open 8:00 a.m. - 6:00 p.m., Monday-Thursday, during the first week of each semester)

Mailing Address:
Student Accounts
Fitchburg State University
160 Pearl Street
Fitchburg, MA 01420-2697

New and Returning Students

Students and Authorized Users will receive an email notification when the semester eBill is ready. No paper bills are mailed. Fall semester bills will be available on July 9th and due August 9thSpring bills will be available November 20th and are due December 20th.

Please be sure to: Make your payment on time; have your financial aid in place; or have an approved Alternative Loan in place by the due date.

A late fee of $50.00 will be assessed if payments are not made by the due date.

Students can set a parent/adult up as an Authorized User on their Web4. Authorized Users will receive an email notification with their own login information to view the eBill each semester. Authorized Users will also be able to speak to someone in our office if they have a question about their child's bill.


To ensure that you are receiving your veteran benefits, please contact the Registrar's Office at, in Anthony Building room 110.

If you have questions about your bill, please contact Summer Fetterroll at

Health Insurance

Students must waive or enroll in the student health insurance every year by the bill due date. The insurance charge will remain on the student's account unless he/she waives it. Students will be force enrolled if you fail to enroll or waive the insurance. Please visit University Health Plans to enroll in, or waive the student health insurance.


ALL students will need to establish an eRefund account on the eBill site to receive any excess funds from loans, overpayments, scholarships and grant monies. Please set up your eRefund today to avoid any delays.


Students must complete a FERPA form in order for our staff to speak to a parent or guardian about a student's account. Students may complete the FERPA form and return it to the Registrar's Office. Please visit the Registrar's website for more information about FERPA.

Please note: Students are required to keep their contact information current with the University. Current students can email the Registrar's Office at or complete the Student Record Maintenance form (PDF) and return it to the Registrar's Office.