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OneCard Office

What's a OneCard?

Fitchburg State Mr. Falcon's OneCardWhen you come to Fitchburg State as a new student or employee, you'll get a OneCard. This is your official Fitchburg State University identification card and you'll use it to access many services around campus—it's your library card, recreation center pass, meal card, door key, access to campus events and more. You can store funds on your card so you can pay for things around campus without carrying cash. OneCards are issued by the OneCard Office.

How Do I Get My OneCard?

New Students

If your picture was taken during a summer SOAR Orientation, your card will be given to you during Fall Orientation Check-In/Move-In.

If you didn't attend a summer SOAR orientation, your student ID picture must be taken prior to your arrival in the fall or spring semester. Please visit the OneCard Office at your earliest convenience to have a photo taken. You must bring one form of a photo ID (license, passport, etc.) with you to obtain your card.

New Faculty & Staff

Faculty and staff can get their OneCard by visiting the OneCard Office. You must bring one form of a photo ID and confirmation of your employment with your Banner ID number.

Extended Campus OneCard—for remote location students only

An Extended Campus OneCard is available to Graduate and Continuing Education students who are unable to obtain a photo OneCard due to their course location. The Extended Campus card is only available to individuals taking classes at remote locations.

Please complete this form to request your Extended Campus OneCard.

The Extended Campus card will be accepted as a valid student ID, however individuals are encouraged to have a photo OneCard taken whenever possible and may do so by visiting the OneCard Office.

Note: Extended Campus OneCards are not available to faculty/staff or students taking classes on the Fitchburg State University campus. For security reasons, faculty/staff and all students attending classes on the Fitchburg State University campus need a OneCard with a photo.


How Do I Get a Replacement OneCard?

Lost or Stolen Cards

Report lost or stolen cards immediately to the OneCard Office during normal business hours. You can also deactivate the financial functionality of the card via the My Accounts Online Website. New cards can be made at the OneCard Office during normal business hours.

If your OneCard should be lost or stolen, you will be charged a $25 replacement fee. Lost or stolen cards are not subject to the one free replacement card per academic year policy. If you find your card after the card has been replaced destroy the card and throw it away. Refunds will not be issued after a card had been paid for.

Damaged Cards

Currently enrolled students are eligible for one free card replacement per academic year if the damaged card is surrendered to the OneCard Office. All subsequent damaged card replacements will cost $15.00 as long as the card is surrendered.


OneCard Stored Value Funds

You can store funds on your OneCard in three separate accounts, each serving different purposes:

Off-Campus Programs—Receive Discounts & Pay with Fitchburg Gold

Fitchburg State and local area merchants have teamed up on two programs that are available to members of the University community:

  • The BbOne Program enables students, faculty, and staff to use OneCard Fitchburg Gold funds as a form of payment at participating off-campus merchants.
  • The OneCard Discount Program enables students, faculty and staff to receive an exclusive university discount when they present their valid OneCard at the merchants’ location.

OneCard Office

Location: Anthony Building, room 118
Hours: Monday–Friday 8am–5pm
*Extended Hours (first week of each fall and spring semester): Monday–Thursday 8am–6pm
Phone: (978) 665-3039
Email: OneCard@fitchburgstate.edu
Twitter: @FitchOneCard
Facebook: OneCard Facebook page