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Tech Support Whenever You Need It

Our first-class customer service and support has you covered every step of the way.

As of Monday, November 25, 2019, our campus is using Gmail and Google Calendar. Users should open a Chrome internet browser to log into their Google account using their entire email address as their username and current Falcon Key password. For more tutorials or reference material visit Google G Suite

Most Popular

Computer Health

Campus Email


Wireless Access

Cable TV


Student Printing

Falcon Key

Self-Service Banner (Web4)

Software Discounts

Need Help?

Our Help Desk provides technical support to students, faculty and staff whether you're on campus or off.

  • Online - Open a ticket by completing the Online Help Desk Request Form.
  • Phone - (978) 665-4500 or (866) 830-0518 (toll free)
  • Chat - Connect 24/7 via Chat
  • Walk-In Service - Visit the Help Desk in Conlon Hall, Room 236 (Campus Map).

Summer & Winter Break Hours

Monday - Friday: 8:00 a.m. - 5:00 p.m.

Fall & Spring Semester Hours

Monday - Thursday: 8:00 a.m. - 6:00 p.m.
Friday: 8:00 a.m. - 5:00 p.m.
Saturday: 8:00 a.m. - 12:00 p.m.


Chat with our team

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