Technology | Fitchburg State University
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FALL 2020 UPDATE: The Technology Department suite will be closed and in-person visits will be taken by appointment only. For all issues, hardware and software, users are asked to create a ticket by emailing (make sure to include a phone number) or by calling the helpline at 978-665-4500 (they can handle simple requests and will create a ticket for all others), or online at: Most issues will be handled by a team operating remotely. If the problem cannot be handled remotely, you'll be sent a link to make an appointment when your schedule permits. Classroom emergencies should be handled by calling the helpline and selecting that option.

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Computer Health

Campus Email


Wireless Access

Cable TV


Student Printing

Falcon Key

Self-Service Banner (Web4)

Software Discounts

Tech Support Whenever You Need It

Our first-class customer service and support has you covered every step of the way. There are several ways to reach out for help:



Phone our call center—available 24/7

  • 978.665.4500
  • 866.830.0518 (toll free)

Walk-In Service

Hours by appointment only.

Information for Students

Wi-Fi Access

We know some of you are having challenges with internet access. Below are some options you may not be aware of:

  • We’ve turned on Public Wi-Fi in the Ross Street parking lot (#11 on the parking map). If you're near the campus you can access the internet from your car while maintaining proper social distancing.
  • You may be eligible for free internet access. A number of telecommunications companies are offering free Wi-Fi access for at least the next few months. Visit this website to see some offers that may apply.
  • You may find there's free Wi-Fi in public areas close to your home, similar to what the university has made available.

Online Learning and Technical Help


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