Rave Guardian App FAQ
Q. What Is Rave Guardian app at Fitchburg State University?
A. Rave Guardian is a free personal safety mobile app available to all Fitchburg State University students, faculty, and staff. Provided by Fitchburg State University, the app turns any iOS or Android smartphone into a personal safety device connected directly to campus safety personnel and designated personal guardians.
Q. How do I download and set up Rave Guardian for Fitchburg State University?
A. To download and set up Rave Guardian at Fitchburg State University:
- Download Rave Guardian from the Apple App Store (iOS) or Google Play Store (Android).
- Open the app and register using your official Fitchburg State University email address (e.g., @fitchburgstate.edu).
- Verify your mobile phone number via the SMS confirmation code.
- Select Fitchburg State University as your primary institution to connect directly with the Fitchburg State University Police Department.
Q. What safety features are available in the Rave Guardian app?
A. The Rave Guardian app offers five key campus safety tools for Fitchburg State University users:
- Direct Emergency Calls: One-touch calling to the Fitchburg State University Police Department dispatch (978.665.3111).
- Safety Timer (Virtual Escort): Set a virtual escort timer when walking across campus alone. If the timer expires before you deactivate it, designated guardians or University Police are automatically alerted.
- Anonymous Crime and Safety Tips: Send text tips and photos regarding suspicious activity or safety concerns directly to Fitchburg State University Police.
- Safety Profile: Store confidential medical information, emergency contacts, and a photo that are shared with University Police dispatchers only during an active emergency call.
- Guardian Network: Designate friends, family members, or campus safety officials as trusted "Guardians" to monitor your safety status.
Q. Does the Fitchburg State University Police Department track my location continuously through Rave Guardian?
A. No. The Fitchburg State University Police Department cannot track your location continuously. Your GPS location is shared with University Police dispatchers only when you actively initiate an emergency call, send a tip, or allow a Safety Timer to expire without deactivating it.
Q. Can I submit anonymous safety tips to Fitchburg State University Police using Rave Guardian?
A. Yes. Rave Guardian allows Fitchburg State University students and employees to submit two-way text tips and photo evidence to the Fitchburg State University Police Department anonymously. Users can toggle the anonymity setting on before submitting a report.
Q. What should I do if the Rave Guardian app isn't working on my mobile device?
A. If you encounter installation or login issues with Rave Guardian, ensure your device operating system is updated and that you are logging in with your official Fitchburg State University credentials. For technical support, contact the Fitchburg State University Technology Help Desk or contact the Fitchburg State University Police Department at 978.665.3111.