Work Requests, Maintenance, and Laundry

Maintainer breaking up ice on walkway in front of Edgerly

A team of maintenance staff workers are employed by Capital Planning and Maintenance in order to maintain the residence halls in the best possible condition within the given resources. To ensure a pleasant environment, students should treat their buildings and their room with respect.


  • Phone: 978.665.3115
Housing maintenance staff in a cart

More Information

Work requests are scheduled in the order in which they were received, availability of parts, and existing workload. Normally, routine repairs will be completed in a timely fashion. If your repair has not been completed, contact Housing and Residential Services.

Maintenance workers are on campus from 7 a.m. to 3 p.m. and will not enter student rooms for repairs until 9 a.m. Contact phone: 978.665.3115

Learn how to submit a work request through Capital Planning and Maintenance. 

Each building is assigned maintainers in order to help maintain the building. These individuals are highly visible, as they spend the bulk of their workday in the living environment of the halls. They provide much more than simple cleaning services, and can be a great source of support. The trades staff are responsible for all maintenance (i.e. repairing the heating and cooling systems, changing light bulbs and unstopping clogged drains).

Examples of emergency repair requests include:

  • Lost key/OneCard
  • Power failure
  • Flooding
  • Fire
  • Broken glass
  • Heating
  • Bodily fluids

To submit an emergency repair request, contact a member of your building staff or call the Housing and Residential Services at ext. 3219 during weekdays from 8 a.m. to 5 p.m. On evenings, weekends, and holidays, contact your building staff member on duty or call University Police at ext. 3111. Emergency repairs are scheduled for the same day. If you submit a request and the repair is not made, contact Housing and Residential Services or University Police.

The Energy Star  rated, high efficiency machines installed on campus clean effectively, help save time and are gentle on your clothes and the environment! High-efficiency, front machines hold more clothes and use less water than conventional laundry equipment, saving you time and energy. For best results, use only 2 tbsp of concentrated HE detergent; it’s especially formulated for high-efficiency machines.

All residence halls are equipped with washers and dryers. The fee to wash and dry laundry is $1.75. Aubuchon Hall, Herlihy, Russell Towers, Mara Village and Townhouse have centralized laundry rooms. All machines have OneCard Readers so you can add Fitchburg Gold funds to your Fitchburg State OneCard to do your laundry. Laundry machines accept OneCard payment only. The only exceptions are Cedar Street House and the North Street Apartments, which have their own machines that can be used at no cost to the designated building's residents.