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OneCard Frequently Asked Questions

Q: I'm a parent (guest), can I place money onto my student's OneCard?

A: Yes! Guest deposits can be made onto a student's card on Blackboard. Follow the instructions (no need to logon). Still need help? Visit the First Time Instructions page.

Q: Do I need a new OneCard after every academic year?

A: No. The card is active for your entire stay here at the university. Do not throw your card away otherwise you will be charged the Lost or Stolen card fee.

Q: My OneCard has the old design, do I need a new card?

A: No. The new OneCard doesn't stipulate a replacement of your current card. All present OneCards will remain effective.

Q: Can I punch a hole in my Card?

A: No! Inside your card is an antenna with a small computer chip. If a hole is punched in the card you will damage the antenna and then it will not work. Here are some other things to avoid.

DO NOT:

  • Punch holes in the card
  • Mark or bend card
  • Scratch the strip of the card
  • Place next to magnets
  • Lend to others
  • Use as a tool to pry things open

Q: I don’t remember my Falcon Key to log onto Blackboard (My Accounts), how do I get my username and password?

A: Contact the Help Desk at (978) 665-4500. They are available 24x7. Remember family, parents, and friends do not need to logon to make deposits.

Q: My OneCard opens the door to my building, but does not work on my room door, how do I fix this problem?

A: If the card does not activate either the red or green light when swiped, it means that there is something wrong with your lock. Notify your RA on duty or the office of campus living. If the lock beeps three times and flashes three red lights you need to bring that card to the OneCard office or to your RA.

Q: I can’t find my OneCard, but I don’t believe it is lost, what should I do?

A: If you have funds on your card you should deactivate your card IMMEDIATELY via the My Accounts page on Blackboard. Once you have found your card you can have it reactivated by visiting the OneCard Office. If you have determine that it is truly lost, visit the OneCard Office during normal business hours to have a new card made.

Q: I paid for a replacement but I just found my old card. Can I get a refund?

A: Once a new card has been made a refund cannot be administered. Destroy that card and throw it away.

Q: My OneCard no longer works to open the entry door to my dorm, what do I do?

A: If the card does not activate either the red or green light when waved in front of the reader, it means that your card needs to be replaced. Visit the OneCard Office during normal business hours to receive a new one. Be sure to bring your old one to receive your first free replacement or your second damaged card for a discounted replacement fee.

If the card turns the light green and beeps but does not open the door, either call the OneCard Office or stop by to rectify the problem.

Q: When I swipe my card on my dorm room lock I get in, but the lock beeps four times and gives me four red and green flashing lights.

A: The lock is telling you that the internal battery is low. Notify Facilities at (978) 665-3115 as soon as possible to have the battery replaced.

Q: The CMC Machine will not read my card.

A: If it doesn't work try different varying speeds and check the magnetic strip for dirt. If the problem persists bring your card to the OneCard Office to be checked.

Have a question that's not listed? Email us onecard@fitchburgstate.edu and we'll get back to you.