OneCard Frequently Asked Questions | Fitchburg State University
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OneCard Frequently Asked Questions

Q: I'm a parent (guest), can I place money onto my student's OneCard?

A: Yes! Guest deposits can be made onto a student's card online through the My Accounts website. Follow the instructions (no need to log on). More information on My Accounts can be found here.

Q: Do I need a new OneCard after every academic year?

A: No. The card is active for your entire stay here at the University. Do not throw your card away to avoid being charged the lost or stolen card fee.

Q: My OneCard has the old design, do I need a new card?

A: No. The new OneCard doesn't stipulate a replacement of your current card. All present OneCards will remain effective.

Q: Can I punch a hole in my Card?

A: No! Inside your card is an antenna with a small computer chip. If a hole is punched in the card you will damage the antenna and then it will not work. Here are some other things to avoid:


  • Mark or bend the card
  • Scratch the strip of the card
  • Place the card next to magnets
  • Lend the card to others
  • Use the card as a tool to pry things open

Q: I don’t remember my Falcon Key to log on to My Accounts, how do I get my username and password?

A: Contact the Help Desk at 978.665.4500 (they are available 24/7). Remember that family, parents, and friends do not need to log on to make deposits.

Q: My OneCard opens the door to my building, but does not work on my room door. How do I fix this problem?

A: If the card does not activate either the red or green light when swiped, it means that there is something wrong with your lock. Notify your RA on duty or the Office of Campus Living. If the lock beeps three times and flashes three red lights, you need to bring that card to the OneCard office or to your RA.

Q: I can’t find my OneCard, but I don’t believe it is lost. What should I do?

A: If you have funds on your card, you should deactivate your card IMMEDIATELY via My Accounts. Once you have found your card, you can have it reactivated by visiting the OneCard Office. If you have determined that it is truly lost, visit the OneCard Office during normal business hours to have a new card made.

Q: I paid for a replacement but I just found my old card. Can I get a refund?

A: Once a new card has been made a refund cannot be administered. Destroy that card and throw it away.

Q: My OneCard no longer works to open the entry door to my dorm, what do I do?

A: If the card does not activate either the red or green light when waved in front of the reader, it means that your card needs to be replaced. Visit the OneCard Office during normal business hours to receive a new one. Be sure to bring your old one to receive your first free replacement or your second damaged card for a discounted replacement fee.

If the card turns the light green and beeps but does not open the door, either call or stop by the OneCard Office.

Q: When I swipe my card on my dorm room lock I get in, but the lock beeps four times and gives me four red and green flashing lights.

A: The lock is telling you that the internal battery is low. Notify Facilities at 978.665.3115 as soon as possible to have the battery replaced.

Q: The CMC Machine will not read my card.

A: If it doesn't work, try different varying speeds and check the magnetic strip for dirt. If the problem persists, bring your card to the OneCard Office to be checked.

Have a question that's not listed? Email us and we'll get back to you.