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Services in the Residence Halls

Maintenance and Work Orders

Each residence hall are assigned maintainers in order to help maintain the building. These individuals are highly visible, as they spend the bulk of their workday in the living environment of the halls. They provide much more than simple cleaning services, and can be a great source of support. The trades staff are responsible for all maintenance (i.e. repairing the heating and cooling systems, changing light bulbs and unstopping clogged drains).

A team of maintenance staff workers are employed by Housing and Residential Services in order to maintain the residence halls in the best possible condition within the given resources. To ensure a pleasant environment, students should treat their buildings and their room with respect.

For emergency repair requests (lost key/OneCard, power failure, flooding, fire, broken glass, heating, bodily fluids, etc.), contact a member of your building staff, or call the Office of Housing and Residential Services at x3219 during weekdays from 8:00am to 5:00pm. On evenings, weekends, and holidays, contact the RA on duty, or call Campus Police at x3111. Emergency repairs are scheduled for the same day. If the repair has not been made, contact Housing and Residential Services, or Campus Police.

Routine repairs are scheduled in the order in which they were received, availability of parts, and existing work load. Normally, routine repairs will be completed in a timely fashion. If your repair has not been completed, contact Housing and Residential Services.

Maintenance workers are on campus from 7:00am to 3:00pm, and will not enter student rooms for repairs until 9:00am.


The OneCard is the official identification card of Fitchburg State University and issued to every student and employee. You will find that the OneCard is an essential key to campus life. Apart from being your official form of identification, it can be used for many other University services. The OneCard is your Library Card, Recreation Center Pass, Meal Card, Door Key, Campus Event Access, and much more. It also has a stored value account called Fitchburg Gold. This card eliminates the need to carry cash. Once you have loaded money onto your OneCard, it can be used to pay for various things around campus.

If your OneCard should be lost or stolen, you will be charged a $25 replacement fee. Lost or stolen cards are not subject to the one free replacement card per academic year policy. If you find your card after the card has been replaced, destroy the card and throw it away. Refunds will not be issued after the fact.

For questions regarding your OneCard, please contact their office at (978) 665-3039, or by email at

Technology Services

Falcon Cable Television

All residence hall rooms are equipped with a hookup for cable television service. The charge for basic television service is built into the current semester rate, and the service is available at the time of move-in. The channel lineup includes most common cable channels, broadcast channels, electronic bulletin board, and 8 high-definition channels. The resident must supply their own cable cord.

Visit the Cable TV page for more information.

Computer Network

The entire campus is equipped with a wireless network, and every residence hall room is equipped with wall outlets containing ports for network connections. There is a port for every bed in the room. Follow the instructions at the Technology Department’s Wireless and Network Access page to get your computer on the campus network.

For questions about these services, please contact the 24/7 Call Center at (978) 665-4500 or complete the Online Help Desk Request Form.

Dining Services

Students living in the residence halls must be on a meal plan. The only exception are for residents living in the Apartments (Cedar Street House, North Street Apartments, and Townhouses). These students are eligible for either the 5 meal plan, or no meal plan at all. The meal plan options are for an unlimited number of meals per week, 15 meals per week, 10 meals per week, 5 meals per week, or the Commuter meal plan with a declining balance for Commuter students who wish to utilize the dining hall.

Changes in meal plans during the fall semester can be made at the Office of Housing and Residential Services if the student is looking to increase their meal plan. If students are looking to decrease their meal plan during the fall semester, they are advised to go to Holmes Dining Commons to do so. If the student is looking to change their meal plan options for the spring semester (regardless of increasing or decreasing), those changes can be made at the Office of Housing and Residential Services during our business hours, or by email at

Mail Services

All registered day students living in the residence halls will be assigned a Fitchburg State University mailbox every September. Located in the Mara Commons building, this is where students will receive mail from the United States Post Office, as well as University notes and events, so please check your box frequently. A photo ID is needed for the combinations to get into your box. Mailbox combinations will not be given to anyone other than the student who is assigned to that box.

Students may send/receive packages here via the United States Post Office including first-class mail as well as Certified Return Receipt, Express (overnight), and International mail. The Student Mail Center will weigh the item and let you know of the correct postage. Students can use their OneCard if Fitchburg Gold has been added to their account for postage from the meter machine. Stamps are also available for purchase through the Bookstore in the Hammond Building.

When mailing, please use this address for receiving mail/packages:
Student's name
Fitchburg State University
Fitchburg State Box #
251 North Street
Fitchburg, MA 01420-3379

For more information, contact the Mail Center at (978) 665-3204, or by email at


All residence halls are equipped with washers and dryers. The fee to wash and dry laundry is $1.50. Laundry machines only accept OneCard payments, and all machines have OneCard readers so you can add money to your Fitchburg Gold account. The only exceptions are Aubuchon Hall, Cedar Street House, and the North Street Apartments, which own their machines and can be used at no cost to the residents who live in those buildings.

Students also have the pleasure of monitoring the status of their washers and dryers from anywhere on campus, and checking when the busiest time periods are for doing laundry, using the new Internet application, LaundryView.

If there are any problems with the washers and dryers, students can submit work orders themselves right through LaundryView.


For safety and security purposes, all exterior doors on campus are locked 24 hours a day. Any entrance into any residence halls must be made through the building's main entrance. Your OneCard will provide you with access to the building where you live, but not into any other residence hall, so make sure that you carry your OneCard with you at all times.

Aubuchon Hall, Herlihy Hall, Mara Village 8, and Russell Towers have front desk services that provide additional security from 3:00pm until 9:00am, by checking OneCards and registering guests into the building, as well as monitoring the front entrance of the building.

Operation I.D.

Operation I.D. is a program that engraves residents' valuable possessions to deter a theft. This program is sponsored by Campus Police, and the Office of Housing and Residential Services. Campus Police will engrave your items at your request, and provide you with the means to record the serial numbers of your valuable equipment.

Student Security Officers

Campus Police also sponsors a student volunteer escort program that is available on most weeknights to provide assistance for students wanting to travel across campus in the evening. For students looking to get an escort by a Student Security Officer, or by Campus Police when the campus shuttle service is not running, they can be contacted at (978) 665-3111.

Cars and Parking

Parking Services is jointly operated by Campus Police and Housing and Residential Services. Parking Services is located in Aubuchon Hall with the Office of Housing and Residential Services. Current students, faculty, staff, and visitors are required to purchase a parking permit in order to park in any lot on the main campus.

Permits are available from Housing and Residential Services Monday through Friday from 8:00am until 5:00pm, year-round. The status of the individual applying for the permit will determine which type of permit can be assigned to them. To obtain a parking permit, the individual must present a valid Fitchburg State University OneCard.

For more information about Parking Services, visit the Parking Services page.


Students can now travel to shopping centers located off-campus with ease, thanks to the Community Shuttle provided by MART. The Community Shuttle makes stops to places such as the Mall at Whitney Field, Target, BJ's Wholesale Club, and many more. Students can take advantage of this service Monday through Thursday evenings from 6:00pm to 9:00pm, and departs from the outside the Hammond G-Lobby entrance on Pearl Street.

For more information about this service, visit the Community Shuttle page. (PDF)

Vendor Services

Linen Program

All bedrooms within the residence halls are equipped with extra-long twin sized beds, which require extra-long linens to comfortably fit the mattress. The Office of Housing and Residential Services has made arrangements with Residence Hall Linens to reserve these high-quality, affordable, and custom-fitted linens to our residents. Residents should be receiving letters and an order form during the summer that describes the products and packages that are available. These linens can be delivered to your home.

For your information, the mattress dimensions are 79 inches long, 36 inches wide, and 6 inches high.

For more information, visit the Residence Hall Linens website, or call 1-800-957-4338.


Fitchburg State University and the Office of Housing and Residential Services do not assume responsibility for the loss of, or damage to personal items through fire, water, theft, or any other cause. Residents and their families are encouraged to secure property insurance coverage either through a homeowner policy or to purchase a separate plan, such as the type that is available from a personal property insurance program.

For more information about personal property insurance, contact an insurance agent, or the nationally available programs:

National Student Services, Inc.
P.O. Box 2137
Stillwater, OK 74076
(Save $5 by applying on the website)
Phone: 1-800-256-6774

CSI Insurance Agency, Inc.
316 Maxwell Road, Suite 100
Alpharetta, GA 30009
(Save $5 by applying on the website)
Phone: 1-877-411-4911