Housing Maintenance | Fitchburg State University
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Work Orders

Housing maintenance staff in a cart

Maintenance and Work Orders

A team of maintenance staff workers are supervised by Capital Planning and Maintenance and assigned to support Housing & Residential Services in order to maintain the residence halls in the best possible condition within the given resources. To ensure a pleasant environment, students should treat their buildings and their room with respect.

Each residence hall is assigned maintainers in order to help maintain the building. These individuals are highly visible, as they spend the bulk of their workday in the living environment of the halls. They provide much more than simple cleaning services and can be a great source of support. The trades staff are responsible for all maintenance (i.e. repairing the heating and cooling systems, changing light bulbs and unstopping clogged drains).

Emergency Repair Requests

Examples of emergency repair requests include:

  • Lost key/OneCard
  • Power failure
  • Flooding
  • Fire
  • Broken glass
  • Heating
  • Bodily fluids

To submit an emergency repair request, contact a member of your building staff or call the Office of Housing and Residential Services at  ext. 3219 during weekdays from 8:00am to 5:00pm. On evenings, weekends, and holidays, contact the RA on duty or call Campus Police at  ext. 3111. Emergency repairs are scheduled for the same day. If you submit a request and the repair is not made, contact Housing and Residential Services or Campus Police.

Routine Repairs

Routine repairs are scheduled in the order in which they were received, availability of parts, and existing work load. Normally, routine repairs will be completed in a timely fashion. If your repair has not been completed, contact Housing and Residential Services.

Maintenance workers are on campus from 7:00am to 3:00pm and will not enter student rooms for repairs until 9:00am.