Residential Community Leadership Opportunities

Housing and Residential Services leadership and employment opportunities that support a dynamic living environment that stimulates and encourages individual and community growth.
Freddy on Quad during Orientation with students

Leadership

Be part of a great team and serve in one of these roles in Housing and Residential Services.

  • Provide leadership, assistance, and support to students living in the residence halls
  • Must qualify as a full time student, be enrolled in 12 credit hours, and maintain a semester and cumulative grade point average (GPA) of 3.0
  • Assist students to implement learning principles and effective strategies
  • Monitor/proctor the Tutor Service Center
  • Be knowledgeable and identify educational/academic oriented student organizations, fraternities and societies
  • Be knowledgeable about alternative educational opportunities
  • Develop and implement programs that meet residents’ academic and educational needs
  • Provide support to academic-focused Residential Living Communities (RLCs)
  • Be available, visible, and approachable to the residents in the hall
  • Learn about the morale of residents in the assigned residence area and identify potential conflicts
  • Become knowledgeable about personal abilities and limitations and provide effective referrals
  • Demonstrate teamwork
  • Promote diversity awareness
  • Attend all trainings, full staff/area staff meetings as requested
  • Utilize requested technology as directed
  • Provide leadership, assistance, and support to the students living in the residence halls
  • Must be enrolled as a matriculating full-time (12+ credits/semester) student
  • Must maintain a semester and cumulative grade point average (GPA) of 2.5
  • Support, develop, and implement departmental events, programs, and initiatives
  • Develop a working familiarity with the campus and its resources to assist residents 
  • Be available, visible, and approachable to the residents in the hall
  • Learn about the morale of residents in the assigned residence area and identify potential conflicts
  • Provide effective referrals
  • Be sensitive to issues involving confidentiality and security
  • Demonstrate teamwork
  • Promote diversity awareness 
  • Attend all trainings, full staff/area staff meetings as requested
  • Utilize requested technology as directed
  • Conduct regular wellness checks on residents
  • Assist Housing and Residential Services professional staff with administrative duties and tasks
  • Assist professional staff during departmental-wide processes
  • Support minimum situational facility needs of the residence hall
  • Serve in a rotating duty schedule
  • Assist in covering a building’s front desk between one and two shifts per week
  • Understand and articulate university and Housing and Residential Services policies and procedures
  • Write reports as necessary, as trained on and instructed by professional staff
  • Respond and assist with emergency situations

All Hall representatives of the RHA shall be invested in the general council and are expected to:

  • Attend all general council meetings, programs and events 
  • Assist in the preparation and organization of events put on by the RHA, including but not limited to attendance at events sponsored by the RHA.
  • Adhere to the Fitchburg State University core values and ethical standards.
  • Hold office for a term of one (1) academic year, commencing in May
  • Adhere to their individual position guidelines as outlined in Article VI Section 2

The Hall President shall:

  • Be responsible for knowing the "ins and outs" of their residence hall areas (i.e. facilities issues, students' needs and concerns, programming desires, etc.)
  • Report to the Resident Director each week on the status of their buildings (using the format they request)
  • Assist the President in coordinating all surveys and efforts within their residence hall
  • Actively present themselves as the Hall Representative within their area
  • Assist in the designing, marketing and implementation of two (2) hall programs per semester in their area under the leadership of the Programming Chair
  • Encourages the involvement of all resident students in RHA and its events
  • Attend all RHA meetings

Employment

  • Operate via the front desk of an assigned residence hall as an initial point of contact and resource
  • Verify identities of persons entering the residence hall by departmental procedures and guidelines
  • Address policy violations and be able to write necessary reports using the Maxient system.
  • Answer the desk phone, make note of and forward any calls as appropriate.
  • Serve as a positive role model in the community
  • Other duties as assigned 
  • Schedule availability must be flexible.
  • The shifts for this position run 24 hours, 7 days per week
  • CDA shifts will be built based off of your class schedule as it appears in Web4 - time at the start of the semester will allow for permanent swaps/shift pick up to fill the schedule
  • It is expected that all Community Desk Assistants have availability for at least four overnight weekday shifts (shifts that begin at or after 7 p.m. to 7 a.m. Sunday nights through to Friday mornings)
  • It is expected that all Community Desk Assistants have availability for at least four weekend shifts (Friday/Saturday/Sunday)
  • Ability to multi-task while providing excellent customer service to internal and external constituents
  • Excellent verbal and written communication skills
  • Full time undergraduate student at Fitchburg State University (enrolled in 12+ credits each semester)
  • GPA of 2.2 most recently completed semester and cumulatively 
  • Be in good conduct standing with the university (no active sanctions) 
     
  • Serves as a member of the departmental marketing team
  • A minimum commitment of 12 hours a week up to a maximum of 20 hours a week is preferred
  • Lead on the visual creation for the department’s social media accounts
  • Assist in coordinating various marketing methods
  • Audit department website and recommend edits
  • Review and edit all graphic design related material
  • Follow any verbal and immediate request for changes to materials/projects, etc.
  • Must attend/participate in staff meetings, in one on one meetings with the supervisor and in the evaluation process
  • All other duties as assigned
  • Must maintain a semester and cumulative grade point average (GPA) of 2.5
  • Ability to utilize appropriate graphic design software to create materials

Apply to be a Graduate Assistant in Housing and Residential Services.

  • Supervises Resident Assistants assigned to the residence area. Provides regular individual/group supervision on a weekly basis and completes written evaluations each semester
  • Participates in the recruitment, selection, training, and evaluation of Resident Assistants. Attends and participates in all in-service training for staff and assists in creating and implementing these trainings
  • Provides leadership and support for staff and student programming efforts within their assigned residence area
  • Manages the residence hall in coordination with staff members and appropriate offices to ensure proper day-to-day functioning of the building
  • Responsible for opening the residence hall in the fall and after breaks, and for hall closings prior to breaks and the end of the academic year 
  • Forwards and follows-up with Maintenance Request Orders, and is responsible for being familiar with issues and concerns in their residence area
  • Participates in rotating on-campus duty responsibilities in supervising the campus on weekends, weeknights, and vacation periods, and during emergencies
  • Be attentive to the residential needs in such areas as safety, security, and emergency situations (i.e. wellness checks, work with University Police and Health and Safety Inspections).
  • Responsible for explaining and enforcing departmental and campus policies   
  • All other duties assigned
  • The GA must possess a Bachelor’s degree and be enrolled as a graduate student, must not be enrolled in more than 6 credit hours each semester without prior approval
  • GA must seek approval to take non-GE/daytime undergrad classes
  • Work in cooperation with and at the direction of professional staff
  • Create an atmosphere of quality interaction, sharing accountability, and civic responsibility
  • Return to campus early for all training
  • Be present during RA training with the ability to assist
  • Refer issues and concerns to your supervisor and support the plan(s) as guided by the supervisor
  • Coordinate RA staffs’ duty schedules each semester
  • Support of the desk attendant program by overseeing the Russell Towers front desk
  • Attend one to two on campus educational workshops or professional development opportunities
  • Serve on subcommittees with the Housing and Residential Services pro staff
  • Support departmental events, programs, and initiatives
  • Must qualify as a full time student at Fitchburg State University
  • Must be enrolled in 12 credit hours
  • Must maintain a cumulative and semester grade point average (GPA) of 2.8