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Print Services FAQs

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How do I submit a job to Print Services that is ready to copy?

For jobs that are ready to copy, PDF files are preferred. Email your PDF files to  printservices@fitchburgstate.edu. One attachment per email, please. Include instructions in the body of your email such as: quantity, paper choice, finishing (1 or 2 sided, staple, 3-hole drill, or booklet format), contact info, department name, projected due date, and FOAPAL (if applicable). You do not need a copy order form unless you are scanning hardcopy to us via the Print Services button on your departmental copier or submitting hard copy through campus mail. Please indicate if the printing is for a GCE course.

What is a FOAPAL and where do I get it?

If you are requesting services that may be billable for your department or student organization, we may ask you for a FOAPAL number. A FOAPAL is a sequence of numbers that enables us to bill those services directly to your department. You can request this number from your department’s administrative assistant or director. If you are a funded student organization, your treasurer should be able to help you with this.

I need design help. What do I do?

Please refer to our Graphic Design page. Contact design@fitchburgstate.edu with any questions you may have.

How do I order a business card?

Business Card Request Form

How can obtain the university logo?

Please refer to our University Logos page. If you require other university artwork not found here, contact design@fitchburgstate.edu.

Can you help me make a PDF?

The highest quality and most efficient PDFs are made directly from software rather than scanning. To create a PDF from any Microsoft Office document, go to File > Save As > and choose PDF as the file type from the drop down menu. Microsoft help page.
Combine and merge files into one PDF.
Create bleeds and crop marks in Adobe InDesign.

How do I make editing notes in a PDF?

Adobe Tutorial: Add sticky notes and other annotations

What’s a shared review and how do I participate?

A shared review of a PDF allows all members in the share to post editing notes to the same PDF, which is visible to the group. Starting or participating in a Shared Review.

I am having problems with my copier (Ricoh Multifunctional Device). What do I do?

For mechanical problems (paper jams, poor quality), contact Ricoh at MyRicoh.com/support or 1-888-456-6457. You will need the machine ID number found on the label on the front of the machine. For software problems (can’t log in, can’t print to the machine), contact the IT Helpdesk at 978-665-4500 or helpdesk@fitchburgstate.edu.

How do I order paper, letterhead, envelopes, Ricoh copier supplies, and other items the university keeps in stock?

Paper/Stationery Order Form

What are the copyright rules and guidelines?

Copyright Guidelines

I am throwing a birthday party for my son. Can I pay you to design and print the invitations?

No. Print Services is an in-plant facility, funded by the state, to service the university. We are only available for official university business and cannot unfairly compete with local businesses.

I am working with a non-profit organization. Can you donate your services to help me?

The donation of our services to non-profit organizations is a decision made by the President or the VP of Finance as an in-kind donation or at-cost printing. Print Services does not have the authority to donate its services to any outside organizations.

I have designed something myself - can you help me make it pretty?

We can certainly take a look at your file and see if there are any quick changes we can make, such as the placement of a proper university logo. But we may not be able to do extensive work on a job if you need it copied immediately. We strongly encourage you to let us help you with the design before you invest too much time in something you may not be happy with. Contact design@fitchburgstate.edu anytime to ask questions or submit a job request.

I am creating a poster for a conference. Do you have any tips for producing a quality poster?

Microsoft PowerPoint offers many templates that can help you organize you information, charts, and graphics in a professional manner, even if you are not a graphic designer. Most importantly, if you are preparing a poster to be printed, we suggest that you use graphics that are of print quality (300 dpi) and avoid graphics grabbed on the web. Web graphics are usually of low quality (72 dpi) and will print poorly. Also, you may be violating copyright issues by grabbing images that you don’t have the right to reproduce. Please refer to this page Preparing a Poster Using PowerPoint, which offers some guidelines for students producing posters for the Undergraduate Research Conference. Also, feel free to contact us if you have any technical questions about your design.

I am scanning hardcopy to Print Services. What do I do?

Your Ricoh Multifunctional Device has a scanning option. Choose the “Scanning” icon or button. Then check your settings. On the left of the screen, choose the “Resolution” button and make sure your setting is on 300 dpi. This is the best setting for high resolution scans. Then choose the “Color Depth” button. This offers three settings: “Full Color” if this is a color scan; “Grayscale” for b&w with photos or halftone graphics; and “B&W” if your scan is simple text. Choose the button that best fits your document.

Now you can choose where you’d like to send this scan. There is a “Print Services” button which allows you to send this directly to us if you have a copy request sheet in the scan. But there are also “Email to Self” and “Email to J-Drive” buttons. These options will save a copy for you that you can then attach to us in an email. These may be helpful if you’ll need a saved copy of this document in the future.