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Falcon Key

Falcon KeyYour Falcon Key is the username and password used to access a variety of resources at Fitchburg State.

You'll receive your Falcon Key at orientation or in an email.

Contact the Help Desk if you need help with your Falcon Key.

Changing Your Password

Password Self Service

If you're a student or an employee who doesn't have a university-issued computer, follow the instructions to change your password using Password Self Service.

How to Change Your Password—Password Self Service

  1. Visit the Password Self Service page.

  2. Enter your Falcon Key username and password and click Login.

  3. Click the Change Password tab.

  4. Enter your current password in the Old Password field.

  5. Enter your new password in the New Password and Confirm New Password fields.

  6. Click Change Password.

Screenshots

Screenshot of the Password Self Service login page.
The Password Self Service login page (see step 2)

Screenshot of the Password Self Service "Change Password" page.
The Password Self Service "Change Password" page (see steps 3-6).

Enrolling in Password Self Service

We suggest you enroll in Password Self Service. After enrolling, you can use Password Self Service to:

  • Reset your password if you forget it
  • Unlock your account if it's locked

How to Enroll in Password Self Service

  1. Visit the Password Self Service page.

  2. Enter your Falcon Key username and password and click Login.

  3. Click the Enrollment tab.

  4. Configure your two security questions. For each:

    • Select a question from the dropdown.

    • Enter the answer.

    • Confirm the answer.

    • Important: Please choose questions that have answers you will remember!

  5. Click Enroll

Employees with University-Issued Computers

If you're an employee and have a university-issued computer, the preferred way to change your password is using your FSU computer. Using other password changing methods, including Password Self Service, will create conflicts.

How to Change Your Password—University-Issued Macs

Change Your Password

  1. Save your work and close open applications

  2. Check your Wi-Fi settings—make sure you're connected to the campus network

  3. Click on the Apple Menu in the top left corner of the screen, then select System Preferences

  4. Select Users & Groups

  5. Select your account from the list of accounts then click Change Password

  6. In the Change Password window:

    • Enter your current password in the Old password field

    • Enter your new password in the New password and Verify fields

    • Click Change Password

  7. Restart your computer immediately

  8. After restarting, log in

Unlock Your Login Keychain

If you see a message "The system was unable to unlock your login keychain." after logging in:

  1. Click Update Keychain Password

  2. On the next screen, enter your old password

Note: If you don't see this message, your keychain updated automatically.

Update Your Wi-Fi Password

Enter your new password in your Wi-Fi settings when prompted (it might take a few minutes for the message to appear).

Update Your Mail Password

Open your mail program and enter your new password when prompted.

Update Your Printing Password

Sometimes when printing for the first time after a password change the system does not prompt for your new password. When this happens, you'll see a “Hold for Authentication” message in your print window.

Follow these steps to fix the problem:

  1. Go to your Applications > Utilities folder then open Keychain Access.

  2. Delete all entries with the word “Fitchprint” in the name.

  3. Next time you print you'll be prompted for your username and password.

Screenshots

Image of the available Wi-Fi networks.
The check box next to "Employee" shows the computer is connected to the Employee Wi-Fi network (see step 2).

Screenshot showing an arrow pointing to System Preference in the Apple menu.
The location of System Preferences in the Apple menu (see step 3).

Screenshot showing a red box around the Users & Groups icon in System Preferences.
The Users & Groups icon in System Preferences (see step 4).

Screenshot showing a red box around the Change Password button.
Select your account from the list then click Change Password (see step 5).

Screenshot of the Change Password window.
The Change Password window (see step 6).

Screenshot of the login keychain message.
You'll see this message if you need to update your login keychain password (see Unlock Your Login Keychain).

Screenshot showing the text box where you enter your old password to unlock your login keychain.
Enter your old password to unlock your keychain (see Unlock Your Login Keychain).

Screenshot of the "Hold for Authentication" message.
If you see the Hold for Authentication message you need to update your printer password in Keychain Access (see Update Your Printing Password).

Screenshot of the Keychain Access window with a "fitchprint" entry highlighted.
A fitchprint entry in the Keychain Access window (see Update Your Printing Password).

How to Change Your Password—University-Issued Windows PCs

Follow these steps when you're on campus and connected to the university network:

  1. Press Control-Alt-Delete and select Change a password.

  2. Enter your old password and then enter and confirm your new password.

Screenshots

Screenshot showing the "Change a password" link.
The "Change a password" link (see step 1).

Screenshot of the change password window.
The "Change a password" window (see step 2).

If you're off campus and unable to get to campus before your password expires, you can reset your password using Password Self Service.

Note: If you have a Mac and you use Password Self Service to change your password, you should visit the Help Desk when you return to campus and we'll resync your computer with your new password.

Password Requirements

Please refer to our Password Policy for password complexity requirements and other password information.

 

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