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Campus EmailWe provide university email accounts to Fitchburg State students, faculty/staff and alumni.

Student Gmail

To access your student Gmail account:

  1. Visit
  2. Enter your Falcon Key credentials

Alumni (Falcons) Gmail

To access your alumni Gmail account:

  1. Visit
  2. Enter your Falcon Key credentials

How to Transfer Email from Your Student Gmail Account to Your Falcons Gmail Account

Step 1: Configure Your Student Email Account

  1. Login to your Student email account
  2. Click on the Gear icon on the top right
    Screenshot showing the gear icon.
  3. Click Settings
  4. Click the Forwarding and POP3/IMAP tab
  5. Click the Add a forwarding address button
  6. Enter your alumni (Falcons) email address ( then click Next
    Screenshot showing the "Add a forwarding address" screen.
  7. When prompted, click Proceed. Click OK
  8. Click the radio button to Forward a copy of incoming mail to
  9. Enter your Falcons email address
  10. In the POP Download section (1 in the screenshot below):
    1. Check the Enable POP for all mail (even mail that’s already been downloaded) radio button
    2. Select your preference in the When messages are accessed with POP dropdown. You can choose to keep, delete, or archive messages after they are accessed
    3. Click Save Changes
    Screenshot showing the configuration settings available on the "Forwarding and POP/IMAP" tab.
  11. Log out of your OLD email account

Step 2: Configure Your Falcons Email Account

  1. Login to your Falcons email account
  2. Click on the Gear icon on the top right
  3. Click Settings
  4. Click the Accounts and Import tab
    Screenshot showing the "Accounts and Import" configuration page.
  5. In the Check mail from other accounts section (1 in the screenshot above) click Add a mail account
  6. A popup window will appear—enter the FULL email address of your old student account then click Next
    Screenshot showing the "Add a mail account".
  7. Enter your old student email settings: Screenshot showing the configuration settings on the "Add a mail account" page.
    1. Username: Your full email address (
    2. Password: Your email password
    3. POP Server:
    4. Port: 995
    5. Uncheck Leave a copy of retrieved message on the server
    6. Check Always use a secure connection (SSL) when retrieving mail
      Note: If you're having issues connecting to the old email server, it’s likely because this option is not checked.
    7. Label incoming messages: Optional but we recommend checking this for easy identification of forwarded email
    8. Archive incoming messages: Optional but we recommend unchecking this to allow your forwarded messages to appear in your inbox
      Tip: You can mark them all as Read after the migration.
  8. Click Add Account
  9. Click Save Changes

Depending on the size of your account, the process can take take several hours, so be patient. While Gmail is migrating your email, you'll see a Checking mail message to let you know the process is working.

Faculty/Staff Exchange Email

You can use a desktop email client such as Microsoft Outlook or a mail app on your mobile device to access your faculty/staff Exchange email account. Here are the basic configuration settings:

  • Server:
  • Domain: fscad
  • Username: Your Falcon Key username (you may need to preface your username with fscad\)
  • Password: Your Falcon Key password

Configuration settings vary between email clients. Contact the Help Desk if you need assistance.

To access faculty/staff email through a web browser:

  1. Visit
  2. Enter your Falcon Key credentials

Google G Suite

Faculty/staff email is moving to Gmail soon. To get a jump start on learning about our new platform, visit the Google G Suite page.

Encrypting an Email Message

For reasons of information security, Fitchburg State University does not permit sending credit card data via email unless it is encrypted. Unencrypted email messages that contain credit card information will not be delivered and will automatically bounce back to you.

To encrypt an email message, put {encrypted} anywhere in the subject line of your message—be sure to include the curly brackets as shown.

When you send an email with {encrypted} in the subject line, your recipient will receive a link to a secure website where they can go to read your message.

Email Policy

Please use email responsibly and in a manner that makes it an effective form of communication. All email usage should be in accordance with our email policy.


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