Falcon Key

Your Falcon Key is the username and password used to access a variety of resources at Fitchburg State. You'll receive your Falcon Key at orientation or in an email.

Contact the Help Desk if you need assistance with your Falcon Key.

Changing Your Password

Enrolling in Password Self Service

We suggest you enroll in Password Self Service. After enrolling, you can use Password Self Service to:

  • Reset your password if you forget it
  • Unlock your account if it's locked

Password Self Service

If you're a student or an employee who doesn't have a university-issued computer, follow the instructions to change your password using Password Self Service.
  1. Visit the Password Self Service page.

  2. Enter your Falcon Key username and password and click Login.

  3. Click the Enrollment tab.

  4. Configure your two security questions making sure to do the following:

    • Select a question from the dropdown.

    • Enter the answer.

    • Confirm the answer.

    • Important: Please choose questions that have answers you will remember!

  5. Click Enroll.

  1. Visit the Password Self Service page.

  2. Enter your Falcon Key username and password and click Login.

  3. Click the Change Password tab.

  4. Enter your current password in the Old Password field.

  5. Enter your new password in the New Password and Confirm New Password fields.

  6. Click Change Password.

Employees with University-Issued Computers

If you're an employee and have a university-issued computer, the preferred way to change your password is using your Fitchburg State computer. Using other password changing methods, including Password Self Service, will create conflicts.

Change Your Password

  1. Save your work and close open applications.

  2. Check your Wi-Fi settings—make sure you're connected to the campus network.

  3. Click on the Apple Menu in the top left corner of the screen, then select System Preferences.

  4. Select Users & Groups.

  5. Select your account from the list of accounts, then click Change Password.

  6. In the Change Password window enter the following:

    • Enter your current password in the Old password field.

    • Enter your new password in the New password and Verify fields.

    • Click Change Password.

  7. Restart your computer immediately.

  8. After restarting, log in.

Unlock Your Login Keychain

If you see a message "The system was unable to unlock your login keychain" after logging in, do the following:

  1. Click Update Keychain Password.

  2. On the next screen, enter your old password.

Note: If you don't see this message, your keychain updated automatically.

Update Your Wi-Fi Password

Enter your new password in your Wi-Fi settings when prompted (it might take a few minutes for the message to appear).

Update Your Mail Password

Open your mail program and enter your new password when prompted.

Update Your Printing Password

Sometimes, when printing for the first time after a password change, the system does not prompt for your new password. When this happens you'll see a “Hold for Authentication” message in your print window.

Follow these steps to fix the problem:

  1. Go to your Applications > Utilities folder, then open Keychain Access.

  2. Delete all entries with the word “Fitchprint” in the name.

  3. Next time you print you'll be prompted for your username and password.

Follow these steps when you're on campus and connected to the university network:

  1. Press Control-Alt-Delete and select Change a password.

  2. Enter your old password and then enter and confirm your new password.

If you're off campus and unable to get to campus before your password expires, you can reset your password using Password Self Service.

Note: If you have a Mac and you use Password Self Service to change your password, you should visit the Help Desk when you return to campus and we'll resync your computer with your new password.

Password Requirements

Please refer to our Password Policy for password complexity requirements and other password information.