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Self-Help Computing Support

Self-Help Computing SupportKeeping your computer protected and running smoothly is important. The following tools are available to assist you in maintaining your system.

Our Help Desk is available should you need assistance. They are located in the Conlon Building, Room 236.

I need antivirus software on my computer.

Fitchburg State University provides the enterprise versions of McAfee VirusScan and McAfee Antispyware for campus-owned computers. Antivirus and anti-spyware software provides excellent protection from malicious applications that can damage computers and compromise networks. These enterprise versions of the software are available at no charge to students. Faculty and staff are allowed to install the McAfee software on a single home computer that is used for campus-related work.

Active/up-to-date antivirus software must be installed on any computer accessing the Fitchburg State University network. Information Technology's goal is to protect both the campus network and the individual from harmful malware infections. For this reason, the network can be scanned for computers not in compliance with the antivirus policy and individual computers can be denied access to the network until they meet university specifications. The Help Desk is available to help anyone install and maintain these free VirusScan and anti-spyware applications and encourages everyone to be safe in the Internet and network environments.

I have pop-ups and a slow computer.

  • CCleaner (Windows)
    A utility designed to fully clear your system of any temporary files including temporary internet files, history, cookies, recently viewed documents, and more. Also includes a registry cleaner, a startup program editor, and an advanced uninstall tool.
  • Defraggler (Windows)
    An alternate to the built-in defragmenting utility in Windows. Provides an informative visual interpretation of the fragmentation of your hard drive, allowing you to even defragment individual files.
  • Spybot S&D (Windows)
    A basic anti-malware program that will remove spyware, adware, viruses, trojans, and even some rootkits from a system. Requires scanning and updates be started manually. Also provides an immunization feature to block known harmful websites and cookies.
  • Spyware Blaster (Windows)
    This program is designed not to scan and remove malware, but rather block it before it enters the system by using blacklists of known bad websites and cookies to bolster your internet browser's security.

I need to update my computer.

  • Windows
  • Mac - Click on the Apple icon on the upper left of your computer. Choose "App Store..." and click "Updates" to download any available updates.

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