Jamf Pro
Jamf Pro is a comprehensive management system for Apple macOS computers and iOS devices. With Jamf Pro, IT can proactively manage the entire lifecycle of all university-owned Apple devices. This includes deploying and maintaining software, responding to security threats, distributing settings and software inventory.
Note: Jamf is only installed on university-owned Apple devices. Connecting your personally-owned Apple device to the Fitchburg State network will not install Jamf on your device.
Jamf Pro FAQs
To help you better understand what Jamf Pro is and what it does, we've compiled this list of some frequently asked questions:
Q: What are the benefits of using Jamf Pro on my device? |
||
---|---|---|
A: Jamf Pro offers several benefits:
|
Q: What information does Jamf Pro collect? |
||
---|---|---|
A: Our implementation of Jamf Pro has been customized to collect only the data needed to support university-owned macOS computers and iOS devices. This information includes:
Note: No personal information is collected by Jamf Pro, such as the contents or names of personal files (documents, email, etc.) or any browsing history. |
Q: How is the Jamf Pro agent installed? |
||
---|---|---|
A: IT can enroll your university-issued Mac computer remotely or by sending you an invitation by email. University-issued iOS (iPhone and iPad) devices are enrolled during the setup process on new devices. |
Q: How do I know if my device is enrolled in Jamf Pro? |
||
---|---|---|
A: To find out if your university-issued device is enrolled, look for the Self Service application, which is automatically installed when your device is enrolled.
|
Q: What's Self Service? |
||
---|---|---|
A: The Self Service application is similar to the Apple App Store, but it provides customized content for university-owned devices. This content includes access to software, printers, maintenance tasks, links, and other documentation. The Self Service app gives you the flexibility of choosing what to install and when to install it. |
Q: Can I connect to Self Service when I'm off-campus? |
||
---|---|---|
A: Yes, Self Service will function when you are off the campus network. Depending on the speed of your network connection, it may take longer for tasks to complete. The application will connect automatically, there is nothing you need to do to ensure it's running. |
Q: What changes does Jamf Pro make when installed on a Mac computer? |
||
---|---|---|
A: Several happen when IT installs Jamf Pro on a university-owned macOS computer:
|
Q: What changes does Jamf Pro make when installed on an iOS device? |
||
---|---|---|
A: Several things happen when Jamf Pro is installed on a university-owned iOS device:
Note: No personal information is collected by Jamf Pro, such as the contents or names of personal files (documents, email, etc.) or any browsing history. |
Q: How will software be installed on my computer? |
||
---|---|---|
A: Some software installations will be initiated by you through the Self Service application. IT will also push software remotely. |
Q: Who has access to my computer? |
||
---|---|---|
A: IT's Jamf administrators have the ability to manage your university-issued Apple device with Jamf Pro. |
Q: Will I still have Administrative access to my Mac? |
||
---|---|---|
A: There will be no automatic changes to the privileges of your user account by enrolling in Jamf Pro. |
Q: What if I have question or want to learn more about Jamf Pro? |
||
---|---|---|
To learn more about Jamf Pro, please visit the Jamf website. If you have questions, please contact the Help Desk. |