Student Accounts

Student Accounts at Fitchburg State University is committed to overseeing all aspects of student financial accounts with accuracy, timeliness, and integrity. Our responsibilities include preparing bills, collecting payments, processing refunds and managing the collection of Nursing Loans. We collaborate closely with campus partners to address and resolve financial matters that impact student success. Dedicated to supporting students and their families in meeting financial obligations.

Students and Authorized Users

Make a Payment Request a Receipt

New and Returning Students

Students and Authorized Users will receive an email notification when the semester eBill is ready. No paper bills are mailed. Fall semester bills will be available in July and due August. Spring bills will be available in November and are due in December.

Please be sure to:

A late fee of $50.00 will be assessed if payments are not made by the due date.

Students may set up a parent/adult as an Authorized User on the ePay site. Authorized Users will be issued separate login credentials that will be sent to the email provided. Authorized Users will have access to account information, eBill statements, and will also be able to speak to someone in our office if they have a question about their students account.

Female students selling cupcakes in Hammond

Undergraduate Tuition and Fees

A breakdown of all the tuition and fees for the current academic school year.

Group of international students male and female in Falcon Hub at table

School of Graduate, Online and Continuing Education Tuition and Fees

Costs relating to graduate and online courses, as well as undergraduate evening courses.

Student in Holmes at Fall Festival at table with plate and bags

Housing and Dining on Campus

Costs related to undergraduate and graduate housing - room and meal plan/food costs.

eRefunds

ALL students will need to establish an eRefund account on the eBill site to receive any excess funds from loans, overpayments, scholarships and grant monies.

Male and female student at orientation on quad

Frequently Asked Questions

Answers to the questions we're asked most often: from paying balances due to helping explain the various forms you'll be asked to complete.

Payment Plan

We're pleased to offer students and families a monthly payment plan, open to undergraduate day student population, as well as students taking evening or online classes.

Veterans

To ensure that you are receiving your veteran benefits, please contact the Registrar's Office at registrar@fitchburgstate.edu, in Anthony Building room 110.

If you have questions about your bill, please contact Monica Siart at msiart1@fitchburgstate.edu.

FERPA

Students must complete a FERPA Disclosure form in order for our staff to speak to a parent or guardian about a student's account. Please view the University's FERPA Privacy Policy for more information about FERPA.

Please note: Students are required to keep their contact information current with the University. Current students can email the Registrar's Office at registrar@fitchburgstate.edu or complete the Address Change Form (Web Form).

Collapse All

Forms

1098-T Tax Form
FERPA Disclosure Forms
Title IV Authorization
Study Abroad Release of Funds (PDF)
Day Tuition and Fees Appeal
Health Care Provider Verification Form (PDF)
Social Security Number Request - We have worked diligently with our IT department to develop a secure online form to submit this information electronically

Differences Between Day and School of Graduate, Online and Continuing Education (SGOCE) Charges

This information is designed to help our Day students understand the differences between the charges assessed for day classes vs. charges assessed for evening or online SGOCE classes and how that may impact their semester bill.

Undergraduate Day classes are assessed per credit, up to twelve (12) credits. Twelve (12) to eighteen (18) Day credits are assessed at a flat rate. In this way, full-time Day students pay the same rate when they are enrolled full-time in 12 to 18 Day credits.

Undergraduate Evening or online SGOCE classes are assessed per credit. There is no flat rate for full-time enrollment. In this way, full-time students pay more for every credit beyond 12 credits when any of the credits are evening or SGOCE courses. It is also important to note that students must pay for all evening courses at the time of registration.

Why is this?

Day courses are supported by the state. The state subsidizes the tuition cost and determines the rate that we charge. The state allows for the flat rate for full-time Day enrollment of 12-18 Day credits. Evening courses are offered through the School of Graduate, Online and Continuing Education. The state does not subsidize these courses and the University must charge a per credit rate in order to offer them.

How do I know if it is an Evening (SGOCE) course?

Evening courses start at or after 4 p.m. The majority of online courses are also offered through SGOCE. Lastly, the way to tell is by the section numbers on the courses, which range between 50-59.

Can day students take an undergraduate evening course?

Day students can enroll for evening or online SGOCE courses during any semester. Many Day students enroll in these courses during the summer and winter breaks in order to get ahead. You may also take evening or online SGOCE courses during the Fall and Spring semesters but it may impact your bill. It is also important to remember that payment for SGOCE courses are due at the time of registration. We encourage you to use the information on this page and then contact the Student Accounts Office at stuaccnts@fitchburgstate.edu if you should have any questions.

Director of Student Accounts

Summer Fetterroll

Email: sfetterr@fitchburgstate.edu Phone: 978.665.3486 Dedicated to leading for change, with a commitment to health and wellness of the mind, body and spirit. A Mother and Nanna who enjoys an active life. A passion for mentoring, running, triathlons, hiking, the healing of massage and the outdoors. Double alum of Fitchburg State. Devoted to providing support and opportunity to students, allowing them to be successful and thrive.

Associate Director of Student Accounts

Shelby Cota

Email: mcota@fitchburgstate.edu Phone: 978.665.4018 Shelby has been a proud member of the Fitchburg State University team for over 13 years, primarily in Enrollment Services. Her journey through various roles here has given her a solid grasp of how things work, so please don't hesitate to reach out with any questions—She is happy to help in any way she can!

Accountant III

Monica Siart

Email: msiart1@fitchburgstate.edu Phone: 978.665.3103 Monica has worked in Student Accounts at Fitchburg State since 2013. Her professional background is rooted in accounting, but she also has experience working in AutoCAD programming for a sheet metal shop. There she managed both design work and bookkeeping responsibilities. Fitchburg State has been a wonderful place for Monica to grow professionally and personally. During her time here, she has meet new colleagues and reconnecting with old friends. One of the most meaningful aspects of her role is working with veteran students. Supporting those who’ve served is close to her heart—her father was a proud Vietnam War veteran, serving in the U.S. Army’s First Cavalry Division as a First Staff Sergeant. He was awarded both the Purple Heart and the Bronze Star for his bravery and commitment.

Accountant III

Kathryn Campbell

Email: kcampbell@fitchburgstate.edu Phone: 978.665.4849 Kathy has served the Fitchburg State community for 23 years, starting in 2002. She has served in many roles including, the Registrar’s office, the Finance office, Capital Planning and Maintenance and Student Accounts. Fitchburg State University has been a great place for Kathy where she has made many friends over the years, including staff and students. To see students transition from freshman to graduating with their bachelor’s and even sometimes their master’s is a great accomplishment to witness.

Receiving Teller II

Quintella Adams

Email: qadams@fitchburgstate.edu Phone: 978.665.4616 I am originally from South Carolina and a proud graduate of South Carolina State University, where I earned my Bachelor's degree in Computer Science. For the past four years, I have worked in the Student Accounts office, where I’ve had the privilege of assisting students and their families. I truly enjoy helping others navigate financial processes and strive to make their experience as smooth and supportive as possible. My motto is simple: “We are here to help!”

Receiving Teller II

Chloe Taddeo

Email: ctaddeo@fitchburgstate.edu Phone: 978.665.3184 Chloe is a proud alum of Fitchburg State University, Class of ’23, with a double major in Criminal Justice and Psychological Science. During her undergraduate studies, she worked as a student employee in the Student Accounts Office and was fortunate to become a permanent member of the team by the time she graduated. As she prepares for her graduate studies, she aims to assist students and their families to the best of her ability—just as she was supported during her time as a student.

Our hours are Monday-Friday: 8 a.m. – 5 p.m.

stuaccnts@fitchburgstate.edu

978.665.4126

Student Accounts is responsible for billing, issuing refunds to students for credit balances, including those generated from Financial Aid disbursements, and the collection of outstanding Nursing Loans.

Anthony Student Service Center 108

160 Pearl Street

Fitchburg, MA 01420-2697