Student Mail Center

Location and Hours - Academic Year

Mara Village Commons Building - Service Window
Monday - Friday, 9:00 a.m. - 3:30 p.m. (closed weekends and holidays)
Mailboxes are accessible between the hours of 7:00 a.m. - 7:00 p.m. including weekends and holidays.
If you have any questions please come to the Student Mail Center counter or call the Student Mail Center at 978-665-4481

Summer Residents

Office of Housing and Residential Services - Aubuchon
Monday-Friday 8:00 a.m. - 5:00 p.m.

Fitchburg State University Student Address

Student Name
Fitchburg State University
Box # (you will receive your box # during fall orientation)
251 North Street
Fitchburg, MA 01420-3379

Resident Students

All students living in the residence halls will be assigned a campus mailbox.

Commuter Students

Commuters who would like a mailbox may request one; they will be available on a first come –first serve basis as there are a limited number of boxes available.

  • Commuters can request a mailbox at the student mail center, or by completing the Commuter Mailbox Request Form (PDF) and returned to the student mail center.

Student Mail Center Procedures

  • A photo ID is required to pick up your combination. Mailbox combinations will not be given to anyone other than the student assigned to the box.
  • Package Notices will be placed in mailboxes when there is something to be picked up. A signature is required from anyone picking up a package.
  • When corresponding within the University, no postage is necessary. Please include a return address and use full names for students and departments for faculty and staff.
  • You may purchase postage from the student mail center with your Fitchburg State University One Card for USPS mail.
  • Stamps are available at the Bookstore located in Hammond Hall.
  • Pre-paid packages for UPS/FedEx can be dropped off at the student mail center and will be sent out daily.
  • Mail boxes should be locked after use, failure to do this may allow others access to your box.
  • Mail to specific groups/organizations must have a name of the student on each piece.
  • All items of general distribution (campus wide activities, events) must be approved by the appropriate Vice President or designee prior to being inserted into boxes. Please contact the student mail center clerk to determine a time line.
  • At no time will anyone other than University mail center staff be admitted behind the window area.

Mailbox Operating Instructions

Mailboxes with alternative access systems are available for students with visual impairments.

Mailbox Instructions

  1. Turn left, at least 4 turns stop at ______
  2. Turn right, passing 1st number one time and stop at ______
  3. Turn left, and stop at _____
  4. Turn right to open box.
  5. Make sure your box is locked by turning the knob when you close the door.

Mail Forwarding/Address Changes

For Graduating Seniors or others leaving Fitchburg State, the Student Mail Center will forward mail to the address you are registered under. To change your address with the University you will need to contact the Registrar’s office by email (from your FSU email account only), or stop by the office.

  • U.S. Mail-1st Class and Packages will be forwarded for 1 full year from the date you leave the University.
  • Periodicals (magazine subscriptions) under new USPS guidelines, magazine subscriptions will now only be able to be forwarded up to 60 days. You need to register a permanent change of address with the USPS
  • All Bulk-standard and Non Profit mail will be recycled as it cannot be forwarded under USPS guidelines.
  • UPS and Fed Ex packages cannot be forwarded. You will be notified via phone or email regarding any packages that need to be collected. Packages not collected within 60 days of notification will be returned to sender.

Student Mail Center-FAQs

  • Q - How do I get my mailbox combination and number?
    A - Come to the student mail center with your University ID. Mailbox information will not be given out over the phone or by email.
  • Q - Can I pick up my roommates/friends mail or packages?
    A - No, mail and mailbox combinations will only be given out to the individual assigned to the box.
  • Q - Can I send out packages?
    A - Yes, you can add funds to your One Card to purchase postage. Stamps are also available in the Bookstore in Hammond Hall.
  • Q - Can I purchase Money Orders?
    A - No, the United States Post Office on Main Street (Fitchburg) provides this service.
  • Q - What time is the USPS mail picked up?
    A - Twice a day, once in the morning around 11:00 and then again in the afternoon at 2:00.
  • Q - How do I know if a package has arrived?
    A - There will be a package card inside your mailbox.

Helpful Links

The below websites will help you with general information and tracking packages: