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Faculty/Staff Guide

Man giving a presentation with a projectorAs a faculty/staff member, you have access to a number of technology resources to assist in your daily work at the University. This guide details the most commonly used resources.


University employees receive a email address. All electronic campus communications should use this account.
More about email

Mediated Classrooms

Classrooms at Fitchburg State include a combination of the following resources: computers (PC VDI systems), laptop hookups, projectors, SMART Boards, sound systems, document cameras, DVD players, and more.
More about mediated classrooms

Web4 (Self-Service Banner)

Web4 (Self-Service Banner) provides access to student record systems and reporting, class lists, grades, vendor information and more. Visit the Registrar's Web4 Self Service Guide for detailed instructions on commonly used functions.
Log in to Web4
More about Web4

Departmental Technology Purchases

The Technology Department maintains a list of recommended equipment and price lists for institutional purchases on our Departmental Technology Purchases page.

Equipment Purchases for Personal Use

There are several technology related vendors who offer discounts to our employees. Visit Faculty/Staff Hardware Purchases to see a list of these vendors and their contact information.

Software Purchases for Personal Use

As part of our Microsoft Campus Agreement, the University is able to offer software to our employees at a deeply discounted price. Information regarding the available software and the terms of the sale can be found on our Software Purchases for Personal Use page.

Print Services

Print Services, located in the Klondike Service Center, offers black and white and color copying, scanning, business cards, graphic design, flyers, signs and brochures.
More about Print Services


Blackboard is a web-based learning management system used for assignments, grades, podcasts, discussion boards, OneCard fund management, Connect-ED management and announcements. The system uses your Falcon Key as a login.
Log in to Blackboard
More about Blackboard

J Drive/I Drive

Each staff member has their own J drive, which is a network drive that can be accessed anywhere on the campus network. Some staff may also have access to an I drive which can be used by an entire department.
More about J Drive/I Drive

Telephone Service

University employees have their own voice mail boxes, which they can check on and off campus.
More about Telephone Service

Internet Access

All institutionally-owned employee computers have access to the Internet, and all academic buildings on campus have wireless access.

Personally-owned devices need to register to access the campus network. Visit the Network/Wireless Access page for more information.

Help Desk

The 24/7 Call Center offers support by phone at (978) 665-4500, toll-free at (866) 830-0518. Students can also submit a ticket by completing the Online Help Desk Request Form. There is also walk-in service available in Conlon Hall, Room 236 (Campus Map). View our Hours of Operation page for a schedule of walk-in hours.

Fitchburg State Alert

Fitchburg State Alert will enable the University to notify you of important campus announcements. Examples of such announcements are:

  • Campus and regional emergencies
  • Snow closures/delays

Fitchburg State Alert is setup to send notifications to your Fitchburg State University email by default. Mobile phones, land lines, and additional email addresses must be entered by the user.
More about Fitchburg State Alert


All employees receive a OneCard, which is the official university ID card. It provides authorized access to the Ricoh Multi-Functional devices, office spaces, the Library, labs, meal plans, vending machines, and the Recreation Center. The OneCard is used as your identification when purchasing a campus parking permit. It can also be used to receive discounts from local merchants. OneCard’s are distributed through the OneCard Office located in the Anthony Building Room 118.
More about the OneCard

Mobile Printing

Faculty and staff have the ability to print from a mobile device while connected to the campus Wi-Fi network.
More about mobile printing

Mobile App

Fitchburg State Mobile is available as an app for iOS and Android devices and as a mobile website.
More about Fitchburg State Mobile

Classroom Technology Guide

This guide describes the technology resources available on campus that complement learning activities, enhance student understanding, and aid in the delivery of content. Additionally, you’ll find suggestions and ideas on how to implement each resource in the classroom setting.
Classroom Technology Guide (PDF)



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