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Prospective Students Guide

Welcome to the Technology Department's guide for prospective students! As a future member of the Fitchburg State University community, you will have access to a number of electronic resources designed to enhance your academic life.


Each Fitchburg State student is provided with a Web-based email account. All students are required to activate their account and check it regularly for messages from their professors and campus offices.

Student Laptop Requirements

All incoming freshman and transfer students are required to purchase a laptop. Visit our Laptop Requirements page for more detailed information. The Technology Department supports the purchase of both Apple and windows based laptops through our website recommendations. Purchases outside of the hardware recommendations may not be supported by our technicians. Hardware support for the Apple platform is limited in accordance with the warranty (see the website for more details).

Software Discounts

The university is pleased to be able to offer software to our students at a discounted price. Students are limited to one copy of each software application. For a complete listing, visit the Software Discounts page.


Blackboard is a Web-based classroom management system used for assignments, grades and announcements. The system is used for online courses as well as some traditional face-to-face classes.

Help Desk

The 24/7 Call Center offers support to students by phone at 978-665-4500, toll-free at 866-830-0518. Students can also submit a ticket by completing the Online Help Desk Request Form. The Help Desk is located in Conlon Hall, Room 236 (Campus Map). View our Hours of Operation page for a schedule of walk-in hours.

Wireless Connection

The university offers wireless connection in all academic buildings, the Hammond Campus Center, residence hall common areas, and the dining hall.

Cable TV

The residence halls offer 118 channels, including ESPN, HBO, NESN, MTVU and many more. A complete listing of channels can be found by visiting our website.


All students and employees receive a OneCard, which is the campus ID card. It provides access to the library, residence halls, computer labs, meal plans, vending machines, and the Recreation Center. The OneCard is used as your identification when purchasing a campus parking permit. It can also be used to shop at local vendors.

Mobile App

Fitchburg State Mobile is available as an app for iOS and Android devices and as a mobile website.
More about Fitchburg State Mobile


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