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Prospective Students Guide

Two women working on a laptopAs a future member of the Fitchburg State University community, you will have access to a number of technology resources designed to enhance your academic life. Through this guide we hope to familiarize you with some of the most commonly used resources.


Each Fitchburg State student is provided with a Web-based email account. All students are required to activate their account and check it regularly for messages from their professors and campus offices.

Student Computer Recommendations

Fitchburg State recommends that all students have a mobile device, either a laptop or an iPad. Visit Student Computer Recommendations for help in deciding what device is right for you.

Software Discounts

The university is pleased to be able to offer software to our students at a discounted price. For a complete listing, visit the Software Discounts page.


Blackboard is a Web-based learning management system used for assignments, grades and announcements. The system is used for online courses as well as some traditional face-to-face classes.

Help Desk

The 24/7 Call Center offers support to students by phone at 978-665-4500, toll-free at 866-830-0518. Students can also submit a ticket by completing the Online Help Desk Request Form. The Help Desk is located in Conlon Hall, Room 236 (Campus Map). View our Hours of Operation page for a schedule of walk-in hours.

Wireless Connection

The university offers wireless connection in all academic buildings, the Hammond Campus Center, residence hall common areas, and the dining hall.

Cable TV

Cable TV is provided to all residence hall students. There is a wide variety of cable channels available, including ESPN, HBO, NESN, MTVU and many more. A complete listing of channels can be found on our Cable TV page.


All students and employees receive a OneCard, which is the campus ID card. It provides access to the library, residence halls, computer labs, meal plans, vending machines, and the Recreation Center. The OneCard is used as your identification when purchasing a campus parking permit. It can also be used to shop at local vendors.

Mobile App

Fitchburg State Mobile is available as an app for iOS and Android devices and as a mobile website.
More about Fitchburg State Mobile


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