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Need Help?

Need Help?The IT Help Desk is here for your technical support needs, whether you're on or off campus. There are several ways to reach out for help:


Visit the online Help Desk anytime to submit a support request.

By Phone

Phone our call center—available 24/7

  • (978) 665-4500
  • (866) 830-0518 (toll free)


Chat live with a member of our support team—available 24/7

Walk-In Service

Visit the Help Desk in Conlon Hall (PDF), Room 236.

Fall & Spring Semester Hours

  • Monday–Thursday: 8am–6pm
  • Friday: 8am–5pm
  • Saturday: 8am–12pm

Summer & Winter Break Hours

  • Monday–Friday: 8am–5pm

Chat with our team

Have questions?
Chat with an expert!

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