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Need Help?

Need Help?Fitchburg State University's Help Desk provides technical support whether you're on or off campus.


By Phone

Contact the 24/7 Call Center at (978) 665-4500 or toll free at (866) 830-0518.


Chat with a member of our support team 24/7.
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Walk-In Service

Visit the Help Desk in Conlon Hall, Room 236 (Campus Map).

Summer & Winter Break Hours:
Monday - Friday 8:00 AM - 5:00 PM

Fall & Spring Semester Hours:
Monday - Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 12:00 PM

Need a printer or fax machine repaired?

For Ricoh repairs, please contact Ricoh at (888) 456-6457.

Repair requests for printers and fax machines other than Ricoh machines are handled by the Help Desk. The Equipment Repair Request form should be completed and submitted to Denise Lucier, IT Help Desk, Conlon Hall, Room 236. Questions regarding completion of this form can be directed to Denise at Ext. 4349.

Equipment Repair Request Form (PDF)


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