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Communication Division

The communication center of the Fitchburg State University Police Department plays a pivotal role in the operations of the Fitchburg State University Police Department and the campus as a whole. The purpose of our communication department is twofold; Emergency Dispatch and afterhours point of contact for the university community. Located off the main lobby of the University Police Department’s lobby, it is accessible from both the main Clinton Street Entrance and the more often used North Street Entrance located in the North Four Lot. The communication center and its dispatchers are the first point of contact for those who enter or call the station, and are ready to assist you.

Emergency Dispatch Center

Our communication center is similar to the 911 call center you may be familiar with when you call your local police department. When you call the station on the main line (978)-665-3111 you will be calling on a recorded line. Please be mindful that this line is also used in an emergency so at times you may be placed on hold as other calls are being answered and dealt with in order of priority.

The dispatchers inside the communication center do more than merely answer the one phone but also a phone line dedicated and connected to every emergency callbox and elevator on campus. A third line is also set aside for confidential information and a fourth line, a cellular number is used to contact Capital Planning and maintenance directly as well as members of the Department of Housing and Residential Services.

Along with the phone lines dispatchers are responsible to monitor four separate radio frequencies and scan several more. One frequency is dedicated for the Fitchburg State University Police Officer operating in the field and takes precedent over all else. The second frequency is shared by the Department’s Student Security Team, Fitchburg State Emergency Medical Services, and the Mart Shuttle and is not used to transmit any information of confidential nature. Dispatchers also have ability to contact Fitchburg Police and Fitchburg Fire directly by radio on their respective frequencies if an emergency situation arises that requires them to do so. Lastly dispatchers monitor/ scan the Massachusetts State Police and local police agencies in the area so that FSUPD officers can be better prepared to handle any situation that may occur in or around the campus environment.

Dispatchers also enter calls for service and/or police action in to a C.A.D. (computer aided dispatch) system which assists officers in the field which the officers can also view on their MDTs (Mobile Data Terminals) in the cruisers. It is through this system that both officers and dispatchers can share the specifics of a call and respond accordingly. This system is also tied into the Commonwealth of Massachusetts’ Criminal History Board, Registry of Motor Vehicle, and other state system that are utilized by law enforcement.

The Communication Center is truly the information hub of the department with the assistance of 10 computer monitors dedicated to the above referenced C.A.D. and C.J.I.S. (Criminal Justice Information System) as well as numerous other computer systems; The two most importantly being the Indigo Vision System and the B.A.S.I.S. system. The first being a system that allows dispatcher to monitor most of the lots on campus, commonly used public common areas, as well as many of the residential entry ways. This system utilizes both fixed and “point zoom” cameras. Areas on campus that are monitored by this system are clearly identified and the cameras are all conspicuously placed. The second system serves three main purposes. The first is to alert the dispatchers of an activated fire or trouble alarm on campus, the second to control door access around campus and the third general access control.

The Fitchburg State University Police is proud of our Communication Center and even more so how it assists with keeping our officers and the university community safe.

Afterhours Point of Contact

When the regular campus offices are closed our 24/7 communication center can still be reached by dialing 978-665-3111. Our dispatchers can assist in the following ways:

  • Contact Housing to assist in Room lock outs
  • Contact Maintainers for nonresidential lock out and room access
  • Contact Capital Planning and Maintenance/ Grounds for various concerns and issues
  • Coordinate with the MART Shuttle
  • Pick up and drop off location for Fitchburg State van keys
  • Overnight parking/guest passes
  • Lost and Found
  • As well as a variety of other non-traditional police functions