Welcome to the Technology Department's guide for current students! As a member of the Fitchburg State University community, you have access to a number of electronic resources designed to enhance your academic life.

Email

Each Fitchburg State student is provided with a Web-based student.fitchburgstate.edu email account 24 hours after their first registration. All students are required to activate their account and check them regularly for messages from their professors and campus offices. Electronic billing for students will be sent to this account. Currently student email is hosted on Google mail.
More about email

Blackboard

Blackboard is a Web-based classroom management system used for assignments, grades and announcements. The system uses your Falcon Key as a login. To open Blackboard, visit blackboard.fitchburgstate.edu.
More about Blackboard

Self-Service Banner (Web4)

Self-Service Banner (Web4) is the place for payments, class schedules, financial aid, student information and the course catalog. Get your grades and register for courses here. Visit web4.fitchburgstate.edu.
More about Self-Service Banner (Web4)

Telephone Service

Fitchburg State provides one phone line per residence hall room, and voice mail boxes for each student are available.
More about telephone service

Campus Cable

Cable TV is provided to all residence hall students. There are 114 channels available, including NESN, MTVU, MTV2, NFL Net, 8 HBO channels, and 5 ESPN channels.
More about campus cable

Internet Access

Residence hall rooms have a port for each student; use your Falcon Key as a login. All academic buildings and the North Street Apartments and Cedar Street House have wireless access.
More about internet access

Help Desk

The 24/7 Call Center offers support to students by phone at (978) 665-4500, toll-free at (866) 520-7131 and by email at helpdesk@fitchburgstate.edu. There is also walk-in service available in Conlon Hall, Room 236 (Campus Map). View our Hours of Operation page for a schedule of walk-in hours.

Viruses and Security

It is critical that you protect your computer against viruses. The university offers free antivirus software for students running on both Windows and Mac platforms. It is also important to keep your computer's operating system updated.
More about viruses and security

Software Discounts

Microsoft software is provided to our students at an exceptional price due to the negotiated Microsoft Campus Agreement. It can only be purchased at the University Bookstore in the Hammond Building by using your OneCard.

There are also Adobe software discounts for students. The Statistical Package for the Social Sciences (SPSS) software can be obtained at the Help Desk.
More about software discounts

J Drive

Each student has their own J drive, which is a network hard drive that can be accessed anywhere on the campus network. It provides up to 300 MB of storage.
More about J Drive

Pharos Printing

The Pharos printing system allows users to print from a laptop in the university library and in computer labs. You will need your OneCard and your Falcon Key to use the service.
More about Pharos printing

Tk20

Tk20 is an online assessment and e-portfolio system used by many of the departments and programs on the Fitchburg State University campus. Tk20 is available to all students at the university. To login, go to fitchburgstate.tk20.com.
More about Tk20

Connect-ED

Connect-ED is an automatic calling and email service used by Fitchburg State to notify the campus community of important announcements such as weather closures or delays, university opening and closing activities, and campus and regional emergencies.
More about Connect-ED

Websites

Students can build personal and club websites through Fitchburg State resources. The university provides a Google Sites account for student use.
More about websites

Computer Labs

There are open computer labs on campus for student use that include both Mac and PC computers. Lab monitors are available in each lab to answer questions.
More about computer labs

Student Laptop Requirements

All incoming freshman and transfer students are required to purchase a laptop. Visit our Laptop Requirements page for more detailed information. The Technology Department supports the purchase of both Apple and windows based laptops through our website recommendations. Purchases outside of the hardware recommendations may not be supported by our technicians. Hardware support for the Apple platform is limited in accordance with the warranty (see the website for more details).