Welcome to the Technology Department's guide for faculty and staff! As a member of the Fitchburg State University community, you have access to a number of electronic resources to assist in your daily work at the university.

Email

Each Fitchburg State employee is provided with an fitchburgstate.edu email account, which uses your Falcon Key as a login. Email can be accessed through Microsoft Outlook or Entourage, as well as through the web at http://mail.fitchburgstate.edu.
More about email

Mediated Classrooms

Classrooms at Fitchburg State include a combination of the following resources: computers (Mac and/or Windows), laptop hookups, projectors, SMART Boards, sound systems, document cameras, DVD players, Sympodiums, Accordent Capture Stations and more.
More about mediated classrooms

Self-Service Banner (Web4)

Self-Service Banner (Web4) provides access to student record systems and reporting, class lists, grades, vendor information and more. Visit the Registrar's Self-Service Banner (Web4) instruction guide for detailed instructions on commonly used functions.
Self-Service Banner (Web4)

Departmental Technology Purchases

The Technology Department maintains a list of recommended equipment and price lists for institutional purchases on our Departmental Technology Purchases page.

Equipment Purchases for Personal Use

There are several technology related vendors who offer discounts to our employees. A list of these vendors and their contact information can be found on our Faculty/Staff Hardware Purchases page.

Software Purchases for Personal Use

As part of our Microsoft Campus Agreement, the university is able to offer software to our employees at a deeply discounted price. Information regarding the available software and the terms of the sale can be found on our Software Purchases for Personal Use page.

Print Services

Print Services, located in the Klondike Service Center, offers black and white and color copying, scanning, business cards, graphic design, flyers, signs and brochures.
More about Print Services

Blackboard

Blackboard is a web-based classroom management system used for assignments, grades, podcasts, discussion boards, OneCard fund management, Connect-ED management and announcements. The system uses your Falcon Key as a login. To open Blackboard, visit blackboard.fitchburgstate.edu.
More about Blackboard

J Drive/I Drive

Each staff member has their own J drive, which is a network drive that can be accessed anywhere on the campus network. Some staff may also have access to an I drive which can be used by an entire department.
More about J Drive/I Drive

Telephone Service

University employees have their own voice mail boxes, which they can check on and off campus.
More about Telephone Service

Internet Access

All employee computers have access to the Internet, and all academic buildings on campus have wireless access.

Help Desk

The Help Desk provides 24/7 support to students by phone at (978) 665-4500. There is also walk-in service available in Conlon Building, Room 236 (Campus Map). View our Hours of Operation page for a schedule of walk-in hours.

Connect-ED

Connect-ED is an automatic calling and email service used by Fitchburg State to notify the campus community of important announcements such as weather closures or delays, university opening and closing activities, and campus and regional emergencies.
More about Connect-ED

OneCard

All employees receive a OneCard, which is the campus ID card. It provides access to the library, residence halls, computer labs, meal plans, vending machines, and the Recreation Center. The OneCard is used as your identification when purchasing a campus parking permit. It can also be used to shop at local vendors. They are distributed through the OneCard Office in the Conlon Building Room 200.
More about the OneCard

Printer / Fax Machine Repair

Simply visit our Equipment Repair page and complete the Equipment Repair Request form.