Frequently Asked Questions (FAQ’s)

Who is eligible for services?

Any student (undergraduate or graduate, full or part-time) who has a disability that substantially limits one or more major life activities is eligible for services from Disability Services. Disabilities may include hearing, mobility or visual impairments, as well as hidden disabilities, such as chronic medical conditions (arthritis, cancer, diabetes, heart disease, asthma, kidney disorder, lupus, epilepsy, etc.), learning disabilities, attention deficit disorder, attention deficit hyperactivity disorder, and psychiatric or emotional disabilities.

I received special education services in high school, but do not know if I will need any help at the university. Should I register for services?

Yes, you should register for services if you received special education services in the past or if you have any medical or emotional issues that substantially limit one or more major life activities.

What does registering for services mean?

Disability Services provides services only to those students who are qualified under the Americans with Disabilities Act and Section 504. We require students to "register" by:

  1. Meeting with the Director of Disability Services. Call (978) 665-4020 to schedule an appointment.
  2. Sending your documentation prior to the meeting or bringing it with you on the day of the appointment.

During the registration for services, we will:

  • Answer any questions
  • Complete a short, informal interview to obtain emergency information
  • Review process of receiving accommodations and services
  • Review documentation and determine appropriate accommodations and services
  • Review student's rights and responsibilities

Who has access to my file at Disability Services?

All documentation and information in your file at Disability Services is confidential. Disability Services cannot release this information to faculty, staff, or even parents. Disability Services records never become part of a student's transcript or university record. All records are kept in locked files. Student employees do not handle any student records. Massachusetts State Law defines some limits to confidentiality.

These limits include:

  • A court of law or judge may require staff to produce confidential information (a very rare occurrence).
  • Staff must release confidential information to those who have a need to know if a client is a danger to him or herself or presents a danger to others.
  • Staff must report any knowledge of abuse or neglect of a child, elderly person, or person with a disability.
  • Staff may release confidential information with your written consent.

Any other questions contact:

(978) 665-4020
711 (Relay Service)