Access Services Department

All borrowing of library materials and reservation of the group study room is done through the Access Services Department's service units for Circulation, Document Delivery, Interlibrary Loan, and Reserves. The main service point is the Circulation Desk which is open the same hours as the Library.

• Borrowing Policies
• Renewal Policy
• Fine/ Fee Rates
• Payment Methods
• Guest Library Cards

Borrowing Policies

To check out library material, you must present your Library Card. For students, faculty and staff your One Card is your Library Card and you must be currently enrolled or employed at Fitchburg State. Visitors from the public as well as our WILL and ARC Cross-borrowing partners may apply for a Guest Library Card that provides them access to borrowing Gallucci-Cirio Library materials only.

Your Library Barcode/Institution ID:

• For Fitchburg State students, faculty and staff, your Institution ID is the number on your One Card and your Library Barcode is your Banner number with the "@"symbol changed to a zero. Example: Institution ID is @12345678, Library Barcode is 012345678.
• For ARC, WILL and Special ID patrons, your Institution ID and Library Barcode number are both the number under the barcode on your Gallucci-Cirio Library Card starting "D17....".

Items in the General, Children's Literature, Young Adult Literature, Oversized, Center for Italian Culture (books and CDs) and Audio CD collections may be checked out as follows:

• Fitchburg State Students - 28 days, and renewed for an additional 28 days per renewal. No limit to the number of items or renewals allowed.
• Fitchburg State Faculty and Staff - 180 days, and renewed for an additional 180 days. No limit to the number of items or renewals allowed.
• WILL Guest Card - 28 days, and renewed once for an additional 28 days. The exception to this is the end of each semester when all materials are due back by the last day of final exams. There is a maximum checkout limit of 20 items.
• ARC Guest Card - 28 days, and renewed once for an additional 28 days. The exception to this is all items checked out less than 28 days before the card expires, in which case items will be due on the card's expiration date unless the card is renewed. There is a maximum checkout limit of 20 items.
• Special I.D. Card - 28 days, and renewed once for an additional 28 days. The exception to this is all items checked out less than 28 days before the card expires, in which case items will be due on the card's expiration date unless the card is renewed. There is a maximum checkout limit of 20 items.

Items in the DVD  and Center for Italian Culture (DVD) collections may be checked out as follows:

• Fitchburg State Students - 14 days, and renewed for an additional 14 days. No limit to the number of items or renewals allowed.
• Fitchburg State Faculty and Staff - 14 days, and renewed for an additional 14 days. No limit to the number of items or renewals allowed.
• WILL Guest Card - 14 days, and renewed once for an additional 14 days. The exception to this is the end of each semester when all materials are due back by the last day of final exams.
• ARC Guest Card - 14 days, and renewed once for an additional 14 days. The exception to this is all items checked out less than 28 days before the card expires, in which case items will be due on the card's expiration date unless the card is renewed.
• Special I.D. Card - 14 days, and renewed once for an additional 14 days. The exception to this is all items checked out less than 28 days before the card expires, in which case items will be due on the card's expiration date unless the card is renewed.

Borrowing from the Physical Reserves Collection, other libraries through the Interlibrary Loan service and at the WILL and ARC Cross-borrowing Partners is only available for Fitchburg State students, faculty and staff.

• Physical Reserves Collection
  Located behind the Circulation Desk, this is a closed collection available to Fitchburg State students only. Most of these materials are for In-Library-Use-Only although some professors will allow materials to be checked out for 1 day or 1 week.
  
  
• WILL - Walk-in Interlibrary Loan Program
  Fitchburg State students, faculty and staff may borrow circulating materials directly at any Massachusetts state university through the Walk-in Interlibrary Loan program at no charge. (UMass Worcester - Medical does not participate in this agreement).
  
  Simply present your Fitchburg State Student One Card I.D. card at that library's Circulation Desk to register for borrowing privileges. If you have a pictureless student I.D. card, you may be asked to also provide a picture I.D. such as a driver's license. As part of this cross-borrowing agreement, you, the student, agree to abide by that library's policies.
  
  At the request of the lending library the Gallucci-Cirio Library at Fitchburg State, as your home institution, agrees to place a hold on both your Fitchburg State library account and your Fitchburg State student account if you fail to return an item or do not pay any accrued late fines/lost fees.
• ARC - Academic and Research Collaborative
  ARC is a group of libraries in the Worcester area to which the Gallucci-Cirio Library belongs. Through the collaborative Fitchburg State students, faculty and staff may borrow circulating materials directly at most of these libraries. Within this group we participate in both a student and a faculty/staff cross-borrowing program.
  
  In order to borrow circulating materials directly from any of these libraries, you must present a Student, Faculty or Staff ARC Card issued by our Circulation Department and your Fitchburg State One Card I.D. at that library's circulation desk. To get your ARC Card, please inquire at the Circulation Desk of the Gallucci-Cirio Library. See list of participating libraries.
  
  At the request of the lending library the Gallucci-Cirio Library at Fitchburg State, as your home institution, agrees to place a hold on both your Fitchburg State library account and your Fitchburg State student account if you fail to return an item or do not pay any accrued late fines/lost fees.
  
  Note: In order to receive a Fitchburg State ARC Card, you must have an active library account in good standing with us. We reserve the right to deny/revoke this auxiliary privilege to any Fitchburg State member whose library account is or becomes delinquent with us or any of the ARC member libraries.

Renewal Policies

The Circulation staff reserve the right to require the early return of a renewed item or deny a renewal if it is needed by another Fitchburg State student or faculty member. The Interlibrary Loan staff reserve the right to require the early return of a renewed Interlibrary Loan item or deny a renewal if the lending library recalls the item.

Renew Gallucci-Cirio Materials via:

• Online renewal - connect to the Library Catalog and access your account directly by clicking on "My Account ". Select Barcode or Institution ID and type the corresponding number in the box, type in your last name, and click on "Login". 
• At the Circulation Desk - stop by the Circulation Desk and renew your items whether you have them with you or not.
• Via phone - call the Circulation Desk during our hours of operation at (978) 665-3063 and renew them over the phone. Please be sure to include your name and library barcode or Banner ID number.
• Via email - email your renewal request to circulation@fitchburgstate.edu. Please be sure to include your name and library barcode or Banner ID number.

Interlibrary Loan Renewals depend upon the approval of the lending library. Renewal requests must be made through the Fitchburg State Interlibrary Loan staff; a confirmation email will be sent to you to confirm the new due date if the renewal is granted or a request to return the item if the renewal is denied. Request a renewal via:

• At the Circulation Desk - stop by the Circulation Desk and ask to speak with an Interlibrary Loan staff member during office hours.
• Via phone - Call us at (978) 665-3065 and request a renewal. Please be sure to include your name, Banner ID number and the title of the item.
•  Via email - Email your renewal request to interlibrary@fitchburgstate.edu. Please be sure to include your name, Banner ID number and the title of the item.

Fine/Fee Rates

Holds and Blocks may be applied to your accounts in addition to the fees assessed:

• If there are overdue items, unpaid fines and/or lost fees on your account, borrowing privileges may be denied until your account has been cleared.
• Additionally students from Fitchburg State and any of the colleges or universities under the WILL and ARC cross-borrowing partners may be blocked from receiving grades, transcripts or registering for classes.
• The Library reserves the right to forward delinquent accounts to the University's collection agency.

Payment Methods

The library accepts payments for fines and fees processing Sunday through Friday at the Circulation Desk anytime during our hours of operation. You can pay via your One Card or check.

On Saturdays we have limited fee processing for thesis binding and Special ID library cards; payments are via check only.

Can’t come in Sunday through Friday? Mail us a check, payable to Fitchburg State and send it to:

Library – Circulation Department
Fitchburg State University
160 Pearl Street
Fitchburg, MA 01420

Payment plan options are available; ask the Access Services Librarian, Interlibrary Loan Assistant or Circulation/Reserves Assistant for more information.

Note: As of March 15, 2011 the library will no longer be accepting cash. 

Guest Library Cards

There are three types of guest borrower cards available:

WILL Card - Current Students, Faculty and Staff at colleges and universities within the Massachusetts State Univeristy system (UMass Worcester - Medical does not participate in this agreement) qualify for a free guest Library Card at Fitchburg State under the Walk-In Interlibrary Loan Cross-borrowing Program. You must present a valid, current I.D. from the state university you attend at the time of application to receive the Library Card free. The card will be valid until the end of our current semester. The card may be renewed each semester by presenting a current I.D. from your college or university and updating your application form. If you attend a school that issues student I.D. cards without an expiration date or that does not issue student I.D. cards, we will accept a letter from your college or university library verifying that you are a currently enrolled student in conjunction with a picture I.D. such as your Driver's License.

ARC Cards - The Academic and Research Collaborative is a group of academic libraries in the Worcester area who participate in a Cross-borrowing Partnership.

• ARC Faculty Card - Designated Faculty and/or Staff of libraries belonging to an ARC library participating in the faculty/staff cross-borrowing program qualify for a free guest Library Card at Fitchburg State. You must present a current Faculty/Staff ARC membership card issued by your home library and a valid picture I.D. Your Fitchburg State guest Library Card will expire when your ARC card does. To renew the Library Card you must present your new ARC card at the Circulation Desk.
• ARC Student Card - Students of libraries belonging to an ARC library participating in the student cross-borrowing program qualify for a free guest Library Card at Fitchburg State. You must present a current Student ARC membership card issued by your home library and a valid picture I.D. Your Fitchburg State guest Library Card will expire when your ARC card does. To renew the Library Card you must present your new ARC card at the Circulation Desk.

Special I.D. Card - If a patron does not qualify as one of the above and is over 18, s/he may purchase a guest Library Card. The Special I.D. card fee* is $15 for 6 months or $30 for 12 months (this fee is subject to change). Payment may be made via check only. A library card for Fitchburg State University will then be issued, which may be used immediately. The guest Library Card is only valid at the Fitchburg State Gallucci-Cirio Library and will expire at the end of this time period unless it is renewed by purchasing its usage for an additional 6 or 12 month period.

• Fitchburg Residents who provide proof of residency at time of purchase will receive a $5 discount on the price of the 6 month Special I.D. Card and a $10 discount on the price of the annual Special I.D. Card.
• Fitchburg State University Alumni who present an Alumni Card at the time of purchase will receive a $5 discount on the price of the 6 month Special I.D. Card and a $10 discount on the price of the annual Special I.D. Card. Contact the Alumni Office for additional information.
• Only one discount per Special I.D.